Associate Manager Business Process Solutions/Insurance BPS-RR-0356045

1667 XCH Tech Svcs India Pvt Ltd; Haryana; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

DXC Technology India is seeking a senior professional to lead business process outsourcing initiatives and systems implementation. You will supervise teams, define scope, and coordinate with sales for client engagements.

You will mentor staff, manage SLAs, and drive process improvements across IT applications and delivery structures in a client-facing role. This position requires travel and a strategic mindset.

Qualifications

• Bachelor's degree preferred in business/IT related field.
• Experience in BPO, consulting or systems implementation.
• Strong leadership and people management skills.

Responsibilities

• Analyse business systems and client requirements; document for contracts and pricing.
• Supervise scope of services and deliverables to meet schedules; lead and train teams.
• Coordinate with business development and sales for outsourcing opportunities.
• Manage performance, reporting, and SLA adherence; drive continuous improvement.
• Support recruitment, coaching, and personnel actions as needed.

Skills

People management

BPO consulting

Leadership

Business processes

IT applications

Application delivery

Systems integration

UK insurance exp

Presentation skills

Analytical thinking

Communication skills

Team development

Travel willingness

Education

Bachelor's degree in business administration or related field

Job description

Job Description:Essential Job Function: -Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions.Supervises the development of scope of services and requirements definitions. Assign, structures and supervises team deliverables to meet project schedules.Serves as technical resource for client(s) and/or staff. Analyse, responds and resolves issues and assists in re-evaluating priorities.Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry.Identifies additional product/services opportunities in client organization and follows up with business development team.Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Makes recommendations for salary increase transfers and terminations to manager.Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.Education Qualification: -Bachelor's degree or equivalent combination of education and experienceBachelor's degree in business administration, information technology, computer technology or related field preferredWork Experience & Key Competencies: -People Management experience is must.Eight or more years of business process outsourcing, consulting, or systems implementation experienceTwo or more years of leadership experienceExperience working with business processesExperience working with information technology applications and infrastructureExperience working with application delivery, management structures and reporting proceduresExperience working with integrating applicationsUK Insurance Experience would be an advantageShould be capable of:Review and assess Business Requirements and Determine Scope of ProjectEnsure Process ExcellenceDrive and implement Process AutomationEstimate Resource Requirement and Recruit Resources as per requirementSLA Management and Preparation of P&LClient Co-ordination and Management and People ManagementEnsure Business unit profitabilityPrepare and maintain Daily, Weekly and Monthly reportsEnsure appropriate documentation preparation and controlEnsure adequate access control and compliance of ISMS PolicyConduct Project Management Reviews and AnalysisOrganize Training for new recruits and continual Process Refresher TrainingFacilitate data for Senior Management ReviewContribute towards Business Development, where applicableManaging & motivating the team towards a common goal and keep them focusedEngendering trust and commitment and build relationships with staff and clientsEnsuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and membersManaging the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in qualityOther Skill Requirement: -Presentation skillsAnalytical and business process development skillsCommunication skillsHuman relations skills to select, develop, mentor, discipline and reward employeesAbility to define specific solutions within an abstract environmentAbility to develop and apply business and management consulting applications and servicesWillingness to travelAble to work in office environmentAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.