Associate Manager Service Management

DXC Technology Company; Bengaluru; Hybrid; INR 3,000,000 - 5,000,000; Full time

Job summary

DXC Technology in Bengaluru, India, is seeking an experienced professional to support service management and program governance across client engagements. You will monitor service quality, coordinate client requests, and help drive improvements in delivery and efficiency.

Your role involves collaborating with teams, updating stakeholders, and ensuring knowledge bases and reports are up to date. A strong background in service management and leadership is required.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 6+ years of industry experience, with at least 2 years in a similar role.
• Proven experience in Service and Program Management.
• Strong in strategic planning, team leadership and performance management.
• Continuous learner with up-to-date industry knowledge and technology.
• PMP or ITIL certifications are a plus.

Responsibilities

• Assist in monitoring service quality and adherence to SLAs and KPIs.
• Support the service management team in day-to-day operations and client coordination.
• Engage with clients to gather feedback and provide updates on issues.
• Collaborate to implement process improvements within the team.
• Assist in resolving service incidents and requests following procedures.
• Maintain service documentation and knowledge bases.
• Support generation of service reports for clients and internal use.
• Coordinate resources for service delivery and optimize allocation.

Skills

Service Management

Program Management

Strategic Planning

Team Leadership

Performance Management

Continuous Learning

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field

Tools

PMP Certification

ITIL Certification

Job description

Job Description:Essential Job Functions: • Assist in monitoring service quality and adherence to SLAs and KPIs. • Provide support to the service management team in day-to-day operations and coordination of client requests. • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues. • Collaborate with team members to support the implementation of process improvements. • Assist in the efficient resolution of service incidents and requests, following standard operating procedures. • Assist in maintaining service documentation and knowledge databases. • Support the generation of service reports for client and internal use. • Assist in coordinating resources for service delivery, optimizing resource allocation.Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role • Proven experience in Service and Program Management • Proficiencies in strategic planning, team leadership, and performance management • Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.