Associate Manager Business Process Solutions/Insurance BPS-RR-0356045

1667 XCH Tech Svcs India Pvt Ltd; Dadri; Sur place; INR 1 500 000 - 3 500 000; Plein temps

Résumé du poste

DXC Technology seeks an experienced leader to oversee business process outsourcing and systems implementation initiatives. The role involves analyzing client requirements, defining scope, and coordinating cross-functional teams to meet project timelines.

You will serve as a technical resource for clients and staff, drive process improvements, and contribute to business development while training and mentoring team members across engagements.

Qualifications

• Eight or more years of BPO, consulting, or systems implementation experience.
• Two or more years of leadership experience.
• Experience with business processes and information technology applications and infrastructure.
• Experience with application delivery, management structures and reporting procedures.
• UK Insurance experience would be an advantage.

Responsabilités

• Analyze business systems and client requirements; document for contracts and pricing propositions.
• Supervise the development of scope of services and requirements definitions.
• Assign, structure and supervise team deliverables to meet project schedules.
• Serve as technical resource for client(s) and staff.
• Identify opportunities for additional product/services and support business development.
• Train and evaluate employees to enhance performance and development.

Connaissances

People management

Leadership

Project management

BPO experience

Stakeholder management

Presentation skills

Formation

Bachelor's degree in business administration or related field

Description du poste

Job Description

• Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions. Supervises the development of scope of services and requirements definitions. Assign, structures and supervises team deliverables to meet project schedules. Serves as technical resource for client(s) and/or staff. Analyse, responds and resolves issues and assists in re-evaluating priorities. Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry. Identifies additional product/services opportunities in client organization and follows up with business development team. Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Makes recommendations for salary increase transfers and terminations to manager. Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.

Education Qualification

• Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information technology, computer technology or related field preferred

Work Experience & Key Competencies

• People Management experience is must. Eight or more years of business process outsourcing, consulting, or systems implementation experience Two or more years of leadership experience Experience working with business processes Experience working with information technology applications and infrastructure Experience working with application delivery, management structures and reporting procedures Experience working with integrating applications UK Insurance Experience would be an advantage

Should be capable of

• Review and assess Business Requirements and Determine Scope of Project Ensure Process Excellence Drive and implement Process Automation Estimate Resource Requirement and Recruit Resources as per requirement SLA Management and Preparation of P&L Client Co-ordination and Management and People Management Ensure Business unit profitability Prepare and maintain Daily, Weekly and Monthly reports Ensure appropriate documentation preparation and control Ensure adequate access control and compliance of ISMS Policy Conduct Project Management Reviews and Analysis Organize Training for new recruits and continual Process Refresher Training Facilitate data for Senior Management Review Contribute towards Business Development, where applicable Managing & motivating the team towards a common goal and keep them focused Engendering trust and commitment and build relationships with staff and clients Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality

Other Skill Requirement

• Presentation skills Analytical and business process development skills Communication skills Human relations skills to select, develop, mentor, discipline and reward employees Ability to define specific solutions within an abstract environment Ability to develop and apply business and management consulting applications and services Willingness to travel Able to work in office environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.