Associate, Managed Services

Forterro; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Forterro is seeking an Associate for Managed Services to oversee software installations and ensure clients operate on the latest software versions. You will be responsible for managing communication with customers through the installation process.

The ideal candidate should have a Bachelor's or Master's degree in IT and be fluent in French at C1 level. Technical skills in system administration and networking are essential for this role.

Qualifications

• Fluent in French (C1 or equivalent certification).
• Experience in system administration (Windows) and virtualized environments.
• Knowledge of networking, security, firewalls.

Responsibilities

• Installing software according to the deployment schedule.
• Communicating with customers during the installation process.
• Ensuring hardware and software prerequisites are met.

Skills

Software Installation

System Administration (Windows)

Networking

Active Directory

Analytical Skills

Clear Communication

Education

Bachelor’s or Master’s in IT or equivalent

Tools

JIRA

Job description

Associate, Managed Services

Department: Professional Services

Employment Type: Permanent

Location: India, Bangalore

Description

Software Installation Technician / Technicien Installation Logiciel

We are looking for a Software Installation Technician responsible for deploying client software throughout the product lifecycle. You will play a key role in ensuring that our customer base consistently operates on the latest software versions.

Nous recherchons un(e) Technicien(ne) pour assurer des installations logiciels clients tout au long du cycle de vie du produit. Vous jouerez un rôle clé dans la garantie du maintien de notre parc client dans les versions logiciels les plus récentes.

Responsibilities

• Installing the software in accordance with the deployment schedule
• Communicating with customers throughout the installation process
• Ensuring that hardware and software prerequisites are met on the client side
• Following the technical installation documentation
• Submitting requests for improvements to technical documentation in case of issues
• Ensuring that the post-installation application environment is fully operational

Required Qualifications

• French - C1 or equivalent certification (Fluent in written and spoken)
• Higher education degree (Bachelor’s or Master’s) in IT, Information Technology, or equivalent field

Technical Skills

• Experience in system administration (Windows) and virtualized environments
• Knowledge of networking, security, firewalls, and Active Directory

Soft Skills

• Clear communication (activity reporting via Teams, email, ticketing systems)
• Strong analytical skills, team spirit, and decision-making ability
• High level of reliability, organization, and quality awareness

Additional Assets - Desirable

• AWS Cloud and/or Microsoft certifications
• Knowledge of JIRA
• Understanding of ERP systems and their processes
• Fluent English (written and spoken)