Associate, Knowledge Management, GESS - Global Capability Center

Alvarez & Marsal; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Alvarez & Marsal in Gurugram, India seeks a Knowledge Management Associate to join the GAIKO team. You will support KM initiatives, help design and rollout knowledge tools, and maintain KM content for consulting units.

Ideal candidates are recent graduates with 0–3 years of experience, proficient in Microsoft 365/SharePoint, and fluent in English. Strong communication and stakeholder coordination are essential for success in a fast-paced, global environment.

Qualifications

• Recent university graduate (Bachelor's degree or above) with 0–3 years in knowledge/content management.
• Bachelor's degree in Business Studies/Administration/Management/Technology or Library Sciences.
• Internship or work experience with transferable skills preferred.
• Experience with Microsoft 365 and SharePoint; page/site design experience preferred; Salesforce a plus.
• Fluent English; additional languages are a plus.

Responsibilities

• Support KM initiatives through meetings, materials, notes, and action tracking.
• Roll out KM tools, facilitate UAT, gather feedback, and create user guides.
• Design and maintain SharePoint pages/sites with consistent structure and visuals.
• Update knowledge products and assist with content quality assurance.
• Build relationships across KM team and business units; communicate clearly.
• Assist with tasks beyond the role to benefit the wider team.

Skills

Microsoft 365

SharePoint

Communication

Stakeholder coordination

Education

Bachelor's degree in related field

Tools

SharePoint

Salesforce

Job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work - guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.

The Team

We are seeking an enthusiastic, self-motivated recent graduate to join our Knowledge Management (KM) team as a Knowledge Management Associate. This role sits within the Global AI and Knowledge Innovation Organization (GAIKO) and works alongside KM Business Partners to support the design, rollout, and adoption of knowledge management solutions across our consulting business units. This role is broad by design and will expose the ideal candidate to an array of knowledge management activities in support of our firm's goal to enable practitioners with AI tooling.

How you will contribute

Support Business Partners' stakeholder meetings across KM initiatives, including scheduling, preparing materials, taking notes, and tracking follow-up actions.

• Support the rollout of new KM tools and platform features, including facilitating user acceptance testing (UAT), consolidating feedback, creating user guides and process documentation, and serving as a point of contact for users during hypercare
• Design, build, and maintain SharePoint pages and sites in support of KM initiatives, applying consistent structure, navigation, and visual standards
• Update and maintain SharePoint pages and lists for key knowledge products as content, processes, and platform capabilities evolve
• Support content quality assurance, including tagging, document sanitization, and content organization
• Build strong working relationships across the KM team and with business unit stakeholders to ensure clear, consistent communication
• Demonstrate a willingness to assist with tasks outside the immediate role when it benefits the wider team.

Qualifications

• Recent university graduate (Bachelor's degree or above), or professional with 0-3 years of experience in knowledge management, content management, or a related field
• Bachelor's degree in a related area, or equivalent work/technical experience, in Business Studies, Business Administration, Management, Technology, or Library Sciences
• Internship or work experience with transferable skills preferred
• Experience with Microsoft 365 and SharePoint required; SharePoint page design or site administration experience strongly preferred. Salesforce experience a plus
• Fluent English is essential, as this person will report to an English-speaking global team. Additional languages (Portuguese, Mandarin, Cantonese, Japanese, or Korean) are a plus but not required
• Strong attention to detail, particularly when managing content quality and testing feedback
• Excellent written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences
• Comfortable coordinating and engaging with multiple stakeholder groups, including senior management
• Practical, organized approach to managing testing cycles, documentation, and hypercare support
• Sound judgment and problem-solving ability, with a track record of following through on tasks to completion
• Adaptable and responsive, with the ability to manage competing priorities and shifting timelines
• Able to work independently while keeping the wider team informed.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.