Associate - ITAM

ZS; Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ZS Associates is seeking an Associate - ITAM in the Enterprise to manage software asset lifecycles and licensing for global users. You will partner with Procurement, Security, Legal, and Infrastructure to ensure compliance and efficient onboarding.

The role emphasizes vendor assessments, contract reviews, and cross‑functional collaboration, with hybrid work and travel to client sites as needed.

Qualifications

• Bachelor's degree in IT, CS, Business or related field.
• 2–4 years' hands‑on software asset management experience.
• Strong understanding of licensing terms, data privacy, and governance.

Responsibilities

• Act as the primary contact for software requests, evaluations, and onboarding for global users.
• Investigate software incidents/requests with timely resolution and high service quality.
• Assess new software requests against security, licensing, and privacy standards.

Skills

Software asset management

Vendor & licensing knowledge

End-user support

Data privacy & compliance

Excel reporting

English communication

Education

Bachelor's degree in information technology, computer science, business administration, or related field

Tools

ServiceNow SAM Pro

O365 reporting

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What you'll do:

Associate - ITAM in the Enterprise will…

We are seeking an Associate who will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re‑harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis.

• Act as the primary point of contact for software requests, evaluations, and onboarding activities, delivering a seamless experience for every stakeholder.
• Conduct initial assessment, research, and resolution of software‑related incidents and requests, ensuring fast and effective support.
• Evaluate new software requests against organizational standards for security, privacy, licensing, and governance to ensure full compliance.
• Partner with Procurement, Security, Legal, and Infrastructure teams to gather business and technical requirements and coordinate comprehensive reviews.
• Lead end‑to‑end software onboarding — from vendor assessments and contract reviews to security evaluations, compliance checks, and implementation readiness.
• Proactively assess risks, identify licensing or compliance concerns, and drive timely resolution of onboarding issues.
• Recommend approved alternatives that optimize costs, reduce risk, and eliminate tool duplication.
• Track onboarding progress, lead stakeholder communications, and ensure smooth software deployment and operational transition.
• Maintain accurate software asset, entitlement, and subscription records within SAM/ITAM systems.
• Manage the full software license lifecycle, including provisioning, renewals, optimization, reclamation, and retirement.
• Support software audits, vendor renewals, compliance reviews, reporting, and cost‑optimization initiatives.
• Conduct periodic reviews of SaaS and other critical tools to ensure ongoing compliance with usage terms.
• Champion continuous improvement and automation across software onboarding, governance, and asset management processes.

What you’ll bring:

• Bachelor's degree in information technology, computer science, business administration, or a related field
• 2 to 4 years of hands‑on experience in software asset management
• Skilled at interpreting and translating the terms and conditions of licensing agreements
• Solid knowledge of contract, licensing, and data privacy regulations, laws, and best practices
• Excellent communication and interpersonal skills, with a team‑oriented, organized, and service‑driven mindset
• A natural eye for cost‑saving opportunities related to software and software maintenance
• Outstanding end‑user service skills
• Self‑motivated, goal‑oriented, and an innovative thinker
• Comfortable working both independently and in a collaborative, team‑oriented environment
• Proficient with Microsoft O365 tools
• Capable of preparing clear, insightful reports in tools like Excel
• Strong multitasking skills with diligent follow‑up on open items
• SAM certification is a valuable plus
• Experience with ServiceNow SAM Pro or other SAM tools is a plus
• Basic understanding of SaaS licensing models and at least one Tier‑1 licensing program (Microsoft, Adobe, Oracle)
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.