Associate III - Production Support - Atlassian Cloud Engineer

UST; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UST in Bengaluru, India is seeking an Atlassian Cloud Engineer focused on JIRA administration to optimize, govern, and support our cloud-based JIRA, Confluence, and JSM environments.

The ideal candidate has at least 3 years of hands-on experience managing Cloud JIRA instances, including project configuration, workflow design, and user management. You will design workflows, manage permissions, perform migrations, and collaborate with IT and security teams.

Qualifications

• 2–3 years of hands-on Atlassian Cloud JIRA, Confluence and JSM administration.
• Deep knowledge of JIRA Cloud administration, workflows, permissions and automation.
• Experience with Jira Software, Jira Service Management and Jira Core in Cloud.
• Familiarity with Atlassian Access, SAML/SSO, security and compliance.

Responsibilities

• Administer and optimize Atlassian Cloud JIRA, Confluence, and JSM instances (users, groups, permissions).
• Design, implement, and maintain JIRA workflows, screens, and custom fields.
• Manage Confluence spaces, pages, templates, and lifecycle with documentation teams.
• Oversee add-ons, licenses, and marketplace apps.
• Migrate and tidy up projects, workflows, and permissions for consistency.
• Collaborate with Product, IT and Security to enforce governance and data privacy.
• Monitor performance, run health checks, and implement backup strategies.
• Provide day-to-day admin support and end-user training.

Skills

Jira Cloud administration

Workflow design

Permissions management

Security & compliance

Stakeholder management

Cross-functional collaboration

Jira automation

Confluence administration

Tools

Jira Software

Jira Service Management

Jira Core

Confluence

Atlassian Access

Job description

Role Description

JOB DESCRIPTION: We are seeking an Atlassian Cloud Engineer with a strong focus on JIRA administration to optimize, govern, and support our cloud-based JIRA, Confluence, and JSM environments. The ideal candidate has at least 3 years of hands‑on experience managing Cloud JIRA instances, including project configuration, workflow design, and user management.

Key Responsibilities:

• Administer and optimize Atlassian Cloud (JIRA, Confluence, JSM) instances, including users, groups, permissions, schemes, and global configurations.
• Design, implement, and maintain JIRA workflows, screens, field configurations, issue types, and custom fields to meet business requirements.
• Manage Confluence spaces, pages, permissions, templates, and lifecycle; coordinate with documentation teams.
• Manage add‑ons and marketplace apps; oversee app configurations, licensing, and lifecycle.
• Migrate, bulk update, and tidy up projects, workflows, and permissions to ensure consistency and compliance.
• Collaborate with Product, IT, and Security teams to enforce governance, security, and data privacy standards.
• Monitor performance, run regular health checks, and implement optimization and backup strategies.
• Provide day‑to‑day administration, support, and training for end‑users and project administrators.
• Create and maintain documentation for processes, configurations, and standard operating procedures.

Qualifications:

• Minimum 2-3 years of hands‑on experience administering Atlassian Cloud JIRA, Confluence, and JSM.
• Deep knowledge of JIRA Cloud administration, workflows, permissions, schemes, automation, and reporting.
• Experience with Jira Software, Jira Service Management, and Jira Core in Cloud; strong Confluence administration experience.
• Familiarity with Atlassian Access, SAML/SSO, and security/compliance considerations.
• Strong problem‑solving, communication, and stakeholder‑management skills.
• Ability to work in cross‑functional teams and manage multiple priorities.

Location: Bangalore, India

Shift: 1:30 PM to 10:30 PM (IST)

Nice‑to‑have:

• Experience with Jira automation rules, Jira Query Language (JQL), and advanced reporting.
• Knowledge on Xray and Xporter plugin usage and document creation
• Migration of projects from Data Center to Cloud instance
• Knowledge of migration/mapping between different JIRA/Confluence environments or data formats.
• ITIL or similar service‑management background.

Skills

Jira Service Management, Jira, Atlassian Cloud, Process Documentation, Access Control, Atlassian Access, Confluence, Data Migration, ITIL, Stakeholder Management, Product Design