Associate III - Product Implementation

UST; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

UST is seeking an experienced Icertis CLM Administrator/Lead to manage and optimize the Icertis Contract Intelligence platform. You will own platform governance, integrations with SAP Ariba and ServiceNow, and drive automation across contract lifecycle processes.

The role involves handling templates, clause libraries, metadata, and security, as well as collaborating with Legal, Procurement, and IT teams to enhance contract management capabilities enterprise-wide.

Qualifications

• Bachelor’s degree in a relevant field; Icertis certifications preferred.
• Minimum 7+ years of IT experience with at least 3+ years in ICI administration.
• Strong understanding of CLM processes, governance, and risk management.

Responsibilities

• Act as the technical owner of ICI platform; ensure stable operation and governance.
• Configure and maintain ICI contracts, templates, clauses, metadata, and security.
• Design automated workflows and approval processes; support upgrades and releases.
• Manage SAP Ariba and ServiceNow integrations; monitor data exchange and reliability.
• Collaborate with Legal, Procurement, and IT teams to optimize contracts.

Skills

Icertis CLM

ICI Administration

SAP Ariba

ServiceNow

API Integration

Data Migration

Contract Governance

Workflow Configuration

Education

Bachelor’s Degree in CS/IT/Engineering

Tools

SAP Ariba

ServiceNow

Job description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at

Role Description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at www.ust.com.

Summary

UST is seeking an experienced Icertis CLM Administrator / Lead with expertise in Contract Lifecycle Management (CLM), Icertis Contract Intelligence (ICI), SAP Ariba, and ServiceNow. The ideal candidate will be responsible for administering and optimizing the Icertis platform, managing enterprise integrations, driving contract process automation, and collaborating with Legal, Procurement, and IT teams to enhance contract management capabilities across the organization.

The Opportunity

As an Icertis CLM Administrator, you will serve as the technical owner of the Icertis Contract Intelligence (ICI) platform, ensuring seamless operation, governance, integration, and continuous improvement of contract lifecycle processes. You will play a key role in enabling digital transformation initiatives through automation, AI-driven contract management, and enterprise-wide process optimization.

Key Roles & Responsibilities

Platform Administration & Configuration

• Serve as the primary administrator and platform owner for Icertis Contract Intelligence (ICI).
• Configure and maintain contract types, templates, clause libraries, workflows, metadata, and security models.
• Design and implement automated approval workflows and contract lifecycle processes.
• Configure business rules, obligation management, notifications, and governance controls.
• Manage user roles, permissions, security groups, and access management.
• Support platform upgrades, testing, release management, and deployment activities.
• Perform environment migrations and promotions from Development/UAT to Production environments while ensuring minimal business disruption.

Integration Management

SAP Ariba Integration

• Manage and enhance integrations between Icertis and SAP Ariba applications.
• Support automated contract creation, sourcing workflows, pricing synchronization, and obligation tracking.
• Ensure reliable data exchange between procurement and contract management systems.

ServiceNow Integration

• Manage Service Intake Request workflows between ServiceNow and Icertis.
• Enable seamless intake, routing, and processing of legal and contractual requests.
• Support process automation and workflow orchestration across enterprise teams.

API & Integration Support

• Troubleshoot complex integration issues involving Icertis, SAP Ariba, and ServiceNow.
• Conduct root cause analysis and coordinate resolution across multiple systems and stakeholders.
• Monitor integration performance and implement enhancements to improve reliability and efficiency.

Strategic Support & Governance

• Oversee contract data quality, metadata governance, and information integrity.
• Support data migration, transformation, and validation activities.
• Establish governance practices to ensure compliance with organizational and regulatory requirements.
• Collaborate with Legal, Procurement, Compliance, and IT stakeholders to gather requirements and implement solutions.
• Translate business requirements into scalable Icertis platform capabilities.
• Create and maintain platform documentation, configuration documents, and support procedures.

AI & Innovation

• Support and leverage Icertis AI capabilities, including Vera Copilot and AI-enabled contract intelligence features.
• Enable AI-driven contract authoring, clause recommendations, obligation tracking, and risk analysis.
• Contribute to continuous improvement initiatives through automation and intelligent contract management capabilities.

What You Need

Requirements

• 7+ years of overall IT experience.
• Minimum 3+ years of hands-on experience administering and configuring Icertis Contract Intelligence (ICI).
• Strong expertise in Contract Lifecycle Management (CLM) processes and best practices.
• Experience configuring Icertis workflows, templates, clauses, security models, and metadata structures.
• Strong knowledge of SAP Ariba and ServiceNow integrations.
• Experience working with APIs, enterprise integrations, and workflow automation.
• Understanding of contract governance, compliance, and risk management principles.
• Experience supporting release management, testing, and deployment activities.
• Strong stakeholder engagement and requirements gathering skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and collaboration skills.

Required Skills

• Contract Lifecycle Management (CLM)
• Icertis Contract Intelligence (ICI)
• Icertis Administration
• Contract Configuration
• Contract Templates
• Clause Libraries
• Workflow Automation
• Metadata Management
• Release Management
• SAP Ariba
• ServiceNow
• API Integration
• Enterprise Integration
• Data Migration
• Data Governance
• Security Administration
• Access Management
• Contract Compliance
• Process Automation
• Business Process Analysis
• Root Cause Analysis
• Stakeholder Management

Desired Skills

• Icertis AI (Vera Copilot)
• AI-Powered Contract Management
• Contract Risk Analysis
• Procurement Systems
• Source-to-Contract Processes
• Agile Methodologies
• ITIL Framework
• Change Management
• Cloud Platform Knowledge
• Enterprise Architecture
• Legal Operations Technology
• Digital Transformation Programs

Qualification

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• Icertis Certifications preferred.
• SAP Ariba or ServiceNow certifications will be an added advantage.

Experience

7+ Years of Overall IT Experience

3+ Years of Relevant Icertis CLM (ICI) Administration Experience

Skills

• Contract Lifecycle Management (CLM)
• Icertis Contract Intelligence (ICI)
• SAP Ariba
• ServiceNow
• Contract Automation
• Workflow Configuration
• API Integration
• Metadata Management
• Contract Governance
• Data Migration
• Contract Compliance

Contract Lifecycle Management, Icertis, ServiceNow, SAP Ariba

What We Believe

Humility

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

UST reserves the right to periodically redefine roles and responsibilities based on organizational requirements and/or employee performance.

• Support and promote the values of UST.
• Comply with all Company policies and procedures.