Lead Functional Consultant, Professional Services

Icertis Inc.; Maharashtra; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Icertis, Inc. is seeking a Lead Functional Consultant to drive end-to-end ICI implementations and ensure exceptional customer value and outcomes. The role requires hands-on product configuration, domain knowledge, and the ability to guide customers through change with best-practice solutions.

The candidate will interact with cross-functional teams including technical and AIML to deliver scalable CLM solutions and leverage GenAI, EAI, and reporting to maximize business value.

Qualifications

• 10+ years in package solution consulting with end-to-end implementations.
• 3+ full lifecycle enterprise app implementations on global projects.
• Strong design and hands-on product configuration experience.

Responsibilities

• Act as a trusted advisor to customers, guiding value-driven outcomes.
• Lead end-to-end ICI implementations ensuring customer value and satisfaction.
• Collaborate with customers to understand needs and tailor solutions.
• Develop comprehensive designs aligning with best practices and usability.

Skills

SaaS experience

Communication skills

Project management

Stakeholder management

Education

Bachelor's degree in computer science, engineering, or related field

Master's degree preferred

Job description

Job Description

We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations. We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.

Responsibilities

Position Description:

Your Key Responsibilities Would Include

• Value Orientation & Consulting:
• Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
• Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.
• Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
• Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.
• Application Design & Solution Development:
• Lead the design & development of a comprehensive solution that meets all customer requirements.
• Apply Usability & Digital transformation principles in designing the solution.
• Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.
• Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation.
• Being a Subject Matter Expert (SME):
• Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
• Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
• Stay updated with emerging technologies especially GenAI, EAI and reporting
• Customer Management & Rapport Building:
• Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
• Demonstrate assertive & effective communication in managing customers’ expectations and addressing concerns.
• Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.
• Other Responsibilities:
• Ability to conduct end to end workshops and whiteboarding.
• Training, documentation, compliance of project management process & systems.
• Motivating and managing teams.
• Understanding of project financials.
• Quality assurance and quality control.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field; master's degree preferred.
• Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.
• 10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations.
• Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.
• Proven Ability to translate customer requirements to business Value
• Hands-on experience with product configuration, application design, and solution development.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [e-mail] or get in touch with your recruiter.