Associate II - T24 Production Support

UST; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UST in India is seeking a Principal Application Support Analyst to lead day-to-day operations of an application support function, ensuring availability and performance of business-critical apps. You will manage incidents, align with ITIL processes, and drive improvements with stakeholders across time zones.

The role requires strong communication, problem-solving skills, and experience with project management methods.

Qualifications

• Experience in T24 modules (Securities, Asset Management, SCC, Payments and Loans).
• Strong ITIL knowledge and GDPR awareness.
• Experience managing global application support services.
• Vendor management experience.

Responsibilities

• Provide Core Banking Application Support.
• Support and maintain Core Banking Platform packages (Temenos T24).
• Act as SME across multiple core applications.
• Identify improvements to systems and processes and drive implementation.
• Perform proactive trend analysis to identify issues and prevent recurrence.
• Own the problem management process for the domain.
• Ensure high-quality customer service and manage incidents to minimize impact.
• Identify and escalate risks to the Application Service Manager.
• Collaborate across time zones and with business stakeholders.

Skills

ITIL processes

Java

SQL

Unix

Communication

Troubleshooting

Problem solving

Tools

Cloud tools

Job description

Job title: Principal Application Support Analyst

An experienced Application Support person to join our team and manage the delivery of application support services to end-users.

You will be responsible for the day-to-day operations of an application support function, managing incident and problem resolution, ensuring that service level agreements (SLAs) are met.

The successful candidate will have experience managing application support services, an understanding of ITIL processes and procedures, and experience with project management methodologies and tools.

You should be able to work collaboratively with other IT teams and business stakeholders and have excellent communication and problem-solving skills.

Your role is critical to ensuring that business-critical applications are available, stable, performing and functioning as expected, and that end-users are receiving the support they need to be productive.

The team As part of the wider Service Operations team, you will be the SME for a number of applications within your Domain/Vertical, responsible for day-to-day operations and service excellence.

What you ll do

• Provide Core Banking Application Support


• Support and maintain Core Banking Platform packages (specifically but not restricted to Temenos T24


• Recognised SME across a number of core applications and technically capable across others.


• Find ways to improve systems and processes to deliver with more streamlined resources. For identified improvement ideas, drive implementation.


• Qualify and quantify benefits. You will undertake proactive trend analysis to identify trends and raise problem records to ensure that the underlying cause is understood, and recurrence prevented.


• Champion and own the problem management process for your Domain driving adherance to the process and best practice.


• Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.


• Through active oversight of incidents within the team, ensure that service impacting incidents are prioritised and user expectations are managed throughout.


• Ensure that root cause is always understood for service impacting incidents and action is taken to prevent re-occurrence.


• Identify risks to the overall service and ensure that these are raised in a timely manner to Application Service Manager.

The knowledge, experience and qualifications you need

• Experience in T24 modules such as Securities (SC), Asset Management (AM) and Securities Corporate Actions (SCC), Payments (FT) and Loans and Deposits (LD) and Money Market (MM)


• Knowledge of wealth management processes and applications. A strong technical background and a deep understanding of the T24 platform.


• Experience in T24 COB and resolving associated incidents. Java, SQL and Unix knowledge are additional assets (trouble shooting, ability to read and understand code)


• Experience managing a global application support service and global/regional applications. Experience with application support tools and technologies.


• Experience working with vendors and suppliers.


• Understanding of IT security and compliance (including data privacy regulations, information security policies, and compliance frameworks such as GDPR)


• Understanding of ITIL processes and procedures.


• Strong communication and networking skills The knowledge, experience and qualifications that will help


• Experience with project management methodologies and tools is highly desirable.


• Experience with cloud-based applications and services

What you ll be like

• A team player with the ability to work across time zones and culture.


• Capable of remaining positive when under pressure.


• An inquisitive thinker with an attention to detail.


• Enjoys dealing with business and technical users at all levels of the organisation.


• Ability to multi-task and operate in a fast-changing environment.


• Committed to deliver innovative and quality service.


• Enjoys process improvement and solving problems.


• Self-motivated and enthusiastic.


• Ability to deal credibly with business and technical users at all levels of the organisation.


• Ability to operate under pressure and deliver to demanding deadlines.


• Ability to deal with change and engage proactively with change initiatives.


• Flexible to work during evenings and weekend when escalation or on-call work is required.

We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.