Sr. Analyst, Production Eng

Standard Chartered India; Chennai District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Standard Chartered India in Chennai, India, seeks a Senior Analyst for Production Engineering to ensure robust application performance and reliability in a 24/7 environment.

The role requires strong Java/J2EE, SQL (DB2/PostgreSQL), Linux scripting, and AWS foundations, with responsibility for incident management, RCAs, and collaboration across business and technology teams to innovate and improve processes.

Qualifications

• Bachelor's degree in BE/MCA/MSc in CS or equivalent.
• Certifications in Java/J2EE, AWS Cloud, SQL querying or Linux administration are valued.
• Minimum 2 years in 24x7 production support or similar.
• Demonstrated problem-solving and continuous learning mindset.
• Strong communication and stakeholder collaboration.

Responsibilities

• Application support and infrastructure management.
• Identify system gaps and execute service improvement plans.
• Resolve complex incidents (L2/L3) and manage security incidents.
• Monthly trending on root cause and implement fixes to prevent repeats.
• Review incident tickets to fix issues permanently.
• Provide training to up-skill staff on product and technical knowledge.
• Engage with business & technology stakeholders for critical issues.
• Ensure RCAs are performed for high severity issues.
• Willingness to work in 24/7 shifts, including night shifts.
• Provide workarounds requiring code fixes when needed.
• Proficiency in Java/J2EE, IBM DB2, PostgreSQL, Shell scripting, AWS foundations.

Skills

Java/J2EE

RESTful APIs

SQL querying

Linux shell scripting

AWS Cloud

Automation/Monitoring tools

ServiceNow

Control-M

Azure DevOps

Communication skills

Analytical thinking

Root cause analysis

Education

BE / MCA / MSc in CS

Tools

IBM DB2

PostgreSQL

Linux/Unix

Shell scripting

AWS cloud services

Control-M

Azure DevOps

ServiceNow

Job description

Job Summary

We are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation.

Job Summary

We are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation.. This position offers an exciting opportunity to engage in complex problem-solving scenarios, developing technical expertise and participating in continuous process improvements. Flexibility, a commitment to excellence, and a passion for learning are essential attributes for success in this dynamic role.

Key Responsibilities

Strategy

Application Support

• Application support and Infrastructure management.
• Identify system Gaps. Prepare & execute the service Improvement plans.
• To resolve complex (L2 / L3) incidents & manage security incidents.
• Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• Regularly review the nature of incident tickets with a view to fix it permanently.
• Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.
• Effective engagement with business & technology stakeholders for any critical issues.
• Ensure RCAs are performed for high severity issues.
• Flexible to work in shifts inclusive of night shifts being 24*7 application
• Provide timely workaround solutions for failing issue pattern which requires source code fix
• Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations.

Business

• Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies

Processes

• Adhere the PSS process followed by GBS group.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Responsibility to review production capacity plans and incident trends

Risk Management

• Being a role in production support requires the way in which the risk adherence is strictly followed as per group framework.

Governance

• Identify system Gaps. Prepare & execute the service Improvement plans.
• To resolve complex (L2 / L3) incidents & manage security incidents.
• Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• Regularly review the nature of incident tickets with a view to fix it permanently.
• Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Core Banking PSS team

Skills And Experience

To excel in this role, candidates should possess a strong technical foundation coupled with excellent communication and problem-solving abilities. The ideal profile includes:

• Proficiency in Java, J2EE frameworks, and development of RESTful APIs to support application functionalities.
• Experience with SQL querying on IBM DB2 and PostgreSQL databases, alongside familiarity with Linux operating environments and Unix shell scripting.
• Hands-on knowledge of AWS cloud services and foundational cloud concepts to support hybrid infrastructure management.
• Exposure to automation and monitoring tools such as Control-M and Azure DevOps, as well as IT service management platforms like ServiceNow, enhancing operational efficiency.
• Demonstrated ability to communicate technical issues clearly and collaborate effectively with diverse stakeholders.
• Strong analytical and critical thinking skills enabling efficient root cause analysis and solution design.

Individuals should be willing to work in 24/7 work environment and night shifts

Qualifications

• A Bachelor's degree in Engineering (BE), Master of Computer Applications (MCA), or a Master's degree in Computer Science.
• Relevant certifications in Java/J2EE technologies, AWS Cloud, SQL querying, or Linux system administration will be highly valued and considered an advantage.
• A minimum of 2 years' experience working in technical roles within 24x7 production support environments, demonstrating ability to solve complex problems.
• Evidence of continuous professional development and commitment to mastering emerging technologies and best practices.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.