Senior Application Support Analyst (Linux)-Night Shift

Genesis Global; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid Working

Employee Equity Scheme

Job summary

Genesis Global in Bengaluru seeks an Application Support Analyst to build a world-class global support team for our LCAP infrastructure. The role focuses on maintaining application stability, handling client IT teams and internal product groups, and ensuring smooth operations across platforms.

The ideal candidate has 5–8 years in capital markets support, strong problem-solving and communication, and hands-on experience with Linux, scripting, ITIL processes, and cloud hosting (AWS).

Qualifications

• 5–8 years of experience supporting capital markets solutions.
• Strong problem-solving and analytical skills.
• Experience in Incident/Problem management with cross-team liaison.
• Excellent communication with technical and business stakeholders.
• Experience with Linux environments (Red Hat/CentOS) and cloud hosting (AWS).
• Familiarity with ITIL processes and change management.

Responsibilities

• Provide 1st/2nd line support for Low-Code Platform applications.
• Monitor applications and infrastructure using Prometheus and DataDog.
• Record issues, drive incident and problem management.
• Coordinate between 2nd/3rd line teams and development.
• Communicate status updates to clients and document actions.
• Perform change testing in UAT and production environments.
• Assist in capacity management and audit requests.

Skills

Problem solving

Analytical skills

Strong communication

Scripting

Linux (Redhat/CentOS)

Networking basics

Cloud: AWS

ITIL & Incident/Problem management

Agile development

Capital markets experience

Tools

Prometheus

DataDog

ITRS

Red Hat/CentOS tooling

Job description

Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.

At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.

To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status quo - people who are passionate about change.

If you are a self-starter with a solution-orientated mindset, you’ll find a home at Genesis.

WHAT WE ARE LOOKING FOR

We are looking for an Application Support Analyst. Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to speak to customer IT teams and business users, alongside our internal development and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first-class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

HOW YOU WILL PLAY YOUR PART

• 1st and 2nd front-line support of Low-Code Application Platform applications and infrastructure.
• Montoring of different application and infrastructure components ensuring platforms are in healthy state and running with different SOD/EOD dashboard reports (Prometheus / Data Dog ).
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
• Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.
• Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference.
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
• Tracking and monitoring all our clients hosted platforms (Prometheus / ITRS).
• Act in a strict change management regime, involving testing in UAT and like-live environments.
• Capacity management and tracking and management of audit requests.
• Small scale application upgrade, configuration and patching across multiple environments in line with requirements.
• Oversight, QA and sign off for all go live and production changes/upgrades.
• Contribute to departmental and company-wide process improvement.
• Participate in documentation of Critical Issues / Processes related to platforms and generic support.
• Weekend and evening pager cover on rota.

THE EXPERIENCE YOU WILL BRING

• • Proved industry experience as a Support Analyst with at least 5-8years of experience in supporting capital markets solutions that process financial instruments.
• Strong problem-solving and analytical skills.
• Previous experience in working with different teams as part of Incident / Problem management.
• Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.
• Willingness to take ownership for problem resolution and additional responsibilities where applicable.
• Good scripting and programming skills.
• High proficiency with Linux environments (Redhat and CentOS).
• Good understanding of networking and client/server technology (http vs websockets and ports), FIX connectivity is also a bonus.
• Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.
• Proven industry experience following Agile Software Development practices.
• Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.
• The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers.
• Process excellence – a passion to achieve results though effective organization and process disciplines.
• Ability to work both independently and as part of a team.
• Ability to maintain confidence and composure in all situations.
• Self-starter with strong sense of ownership.

BENEFITS | WE HELP OUR PEOPLE THRIVE

• Hybrid Working – If you are located within a reasonable commutable distance from one of our hubs, we encourage you to work from the office a minimum of one or two days per week
• A stake in our success through our Employee Equity Scheme