Associate II - T24 Production Support

UST; Bengaluru; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

UST in Bengaluru seeks an experienced Principal Application Support Analyst to manage delivery of application support services for business-critical systems. You will oversee day-to-day operations, incident/problem resolution, and SLA adherence, with deep expertise in Temenos T24 and core banking platforms.

The role requires collaboration with IT teams and business stakeholders, strong communication skills, and the ability to work across time zones.

Qualifications

• Experience with Temenos T24 modules (Securities, Asset Management, Corporate Actions, Payments, Loans & Deposits, Money Market).
• Strong understanding of wealth management processes and applications.
• Deep technical background with Temenos T24 platform.
• Experience with T24 COB and resolving related incidents.
• Java, SQL and Unix knowledge for troubleshooting and understanding code.
• Experience managing a global application support service and working with vendors.

Responsibilities

• Provide Core Banking Application Support and resolve incidents.
• Maintain Core Banking Platform packages, especially Temenos T24.
• Identify improvements and drive implementations to improve efficiency.
• Perform proactive trend analysis, raise problem records, and prevent recurrence.
• Own and drive the problem management process within the Domain.
• Ensure timely escalation and communication during incidents across time zones.

Skills

Temenos T24

Java

SQL

Unix

ITIL

Incident/Problem Management

Cloud-based apps

Tools

Application support tools

Job description

Role Description

Job title: Principal Application Support Analyst

An experienced Application Support person to join our team and manage the delivery of application support services to end-users.

You will be responsible for the day-to-day operations of an application support function, managing incident and problem resolution, ensuring that service level agreements (SLAs) are met.

The successful candidate will have experience managing application support services, an understanding of ITIL processes and procedures, and experience with project management methodologies and tools.

You should be able to work collaboratively with other IT teams and business stakeholders and have excellent communication and problem-solving skills.

Your role is critical to ensuring that business-critical applications are available, stable, performing and functioning as expected, and that end-users are receiving the support they need to be productive.

The team As part of the wider Service Operations team, you will be the SME for a number of applications within your Domain/Vertical, responsible for day-to-day operations and service excellence.

What you’ll do

• Provide Core Banking Application Support


• Support and maintain Core Banking Platform packages (specifically but not restricted to Temenos T24)


• Recognised SME across a number of core applications and technically capable across others.


• Find ways to improve systems and processes to deliver with more streamlined resources. For identified improvement ideas, drive implementation.

Qualify and quantify benefits.

• You will undertake proactive trend analysis to identify trends and raise problem records to ensure that the underlying cause is understood, and recurrence prevented.


• Champion and own the problem management process for your Domain driving adherance to the process and best practice.


• Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.


• Through active oversight of incidents within the team, ensure that service impacting incidents are prioritised and user expectations are managed throughout.


• Ensure that root cause is always understood for service impacting incidents and action is taken to prevent re-occurrence.


• Identify risks to the overall service and ensure that these are raised in a timely manner to Application Service Manager.

The Knowledge, Experience And Qualifications You Need

• Experience in T24 modules such as Securities (SC), Asset Management (AM) and Securities Corporate Actions (SCC), Payments (FT) and Loans and Deposits (LD) and Money Market (MM)


• Knowledge of wealth management processes and applications.


• A strong technical background and a deep understanding of the T24 platform.


• Experience in T24 COB and resolving associated incidents.


• Java, SQL and Unix knowledge are additional assets (trouble shooting, ability to read and understand code)


• Experience managing a global application support service and global/regional applications.


• Experience with application support tools and technologies.


• Experience working with vendors and suppliers.


• Understanding of IT security and compliance (including data privacy regulations, information security policies, and compliance frameworks such as GDPR)


• Understanding of ITIL processes and procedures.


• Strong communication and networking skills The knowledge, experience and qualifications that will help


• Experience with project management methodologies and tools is highly desirable.


• Experience with cloud-based applications and services What you’ll be like


• A team player with the ability to work across time zones and culture.


• Capable of remaining positive when under pressure.


• An inquisitive thinker with an attention to detail.


• Enjoys dealing with business and technical users at all levels of the organisation.


• Ability to multi-task and operate in a fast-changing environment.


• Committed to deliver innovative and quality service.


• Enjoys process improvement and solving problems.


• Self-motivated and enthusiastic.


• Ability to deal credibly with business and technical users at all levels of the organisation.


• Ability to operate under pressure and deliver to demanding deadlines.


• Ability to deal with change and engage proactively with change initiatives.


• Flexible to work during evenings and weekend when escalation or on-call work is required.

We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.

Skills

Temenos T24, UNIX, Wealth Management, SQL, Core Banking, Data Analysis, Incident Management, Problem Management, Production Support, Issue Analysis, ITIL