Associate II, Securities Operations (Transfer Agency and Mutual Fund)

FIS; Hyderabad; Hybrid; INR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Job summary

FIS is hiring for a Dealer Service / Main Office Service Team role in Hyderabad. The candidate will verify customer requests, perform quality checks, and draft standard communications to customers.

The position requires night shifts (8:30 PM–6:30 AM) with a hybrid schedule (3 days on-site per week) and offers a collaborative fintech work environment. The team handles mutual fund transaction operations, processing, and shareholder data maintenance, with exposure to customer service across

Qualifications

• 1 to 3 years of experience in mutual funds or transfer agency processes or finance.
• Shift time: 8:30 PM to 6:30 AM.
• Hybrid work model: 3 days in a week.

Responsibilities

• Verify and input customer requests for accuracy and proper action.
• Conduct quality control to meet standards.
• Prepare templated emails or written correspondence for customers.

Skills

Communication skills

Interpersonal skills

Verbal communication

Written communication

Active listening

Job description

Type Of HireExperienced (relevant combo of work and education)

Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Job Posting DescriptionJob DescriptionAre you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The TeamThe Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

This is for Dealer Service / Main office service team

What You Will Be Doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action
• Performing quality control activities to ensure quality standards are met
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What You Bring

• 1 to 3 Years of experience from Mutual fund and transfer agency process or Finance
• Shift time – 8~30 PM to 6~30 AM
• Ready to work in night shifts (5 days in a week)
• Hybrid model – 3 days in a week
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)

What We Offer You

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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