Associate II, Securities Operations (Mutual fund and transfer agency)

FIS Investor Services India Private Limited; Hyderabad; Hybrid; INR 350,000 - 500,000; Full time

Job summary

FIS Investor Services India Private Limited in Hyderabad is seeking a dedicated Customer Support professional to join the Transfer Agency team. You will verify requests, perform quality checks, and draft templated communications while complying with policy and regulatory standards.

Candidates should have 1–3 years in mutual funds or transfer agency, be ready for night shifts (8:30 PM–6:30 AM), and work in a hybrid setup (3 days on-site). Strong communication and service orientation are essential.

Qualifications

• 1–3 years experience in mutual fund / transfer agency.
• Willing to work night shifts and hybrid model.
• Excellent communication and interpersonal skills.

Responsibilities

• Verify and input customer requests to ensure accuracy.
• Perform quality control to meet standards.
• Prepare templated emails or written replies for customers.
• Adhere to policies, procedures and regulatory requirements.
• Identify opportunities to streamline processes for efficiency.
• Mentor peers on simpler tasks.
• Deliver excellent customer service with strong communication.
• Work independently and in a team.

Skills

Communication skills

Interpersonal skills

Team collaboration

Customer service

Night shift

Job description

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate.
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality.
• Adhering to all fund/company policies and regulatory controls/requirement.
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service.
• Guiding/mentoring peers on less complex processes.
• Excellent customer service skills that build high levels of customer satisfaction.
• Strong phone, verbal and written communication skills, along with active listening.
• Customer focus and adaptability to different personality types.
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.

What you bring

• 1 to 3 Years of experience from Mutual fund and transfer agency process or Finance.
• Shift time - 8:30 PM to 6:30 AM.
• Ready to work in night shifts (5 days in a week).
• Hybrid model - 3 days in a week.
• Excellent communication and interpersonal skills.
• Excellent knowledge of Customer Services; Global mindset (Desirable).

What we offer you

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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