Associate II, Securities Operations

FIS; Hyderabad; Hybrid; INR 350,000 - 520,000; Full time

Benefits offered by this job

Career development opportunities

Competitive pay and benefits

Education and training programs

Job summary

FIS in Hyderabad is seeking an Experienced Customer Service Associate to support transaction processing and multi-channel services. You will verify customer requests, input data, maintain records, and draft template emails when needed.

The role emphasizes quality control, adherence to policies, and continuous process improvements. It requires night shifts, 1–3 years of international calling experience, and the ability to work both independently and in a team.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer services; global mindset is a plus.
• Willingness to work night shifts (5 days a week).

Responsibilities

• Verify and input customer requests accurately to ensure correct information.
• Perform quality control to meet standards and metrics.
• Produce template emails or written correspondence for customers when needed.
• Adhere to policies, procedures and regulatory controls to achieve efficiency and quality.
• Identify opportunities to streamline processes for greater productivity.
• Mentor peers on less complex processes and share best practices.
• Provide excellent customer service and maintain customer satisfaction.

Skills

Communication skills

Customer service

Interpersonal skills

Night shift readiness

Education

Bachelor of Commerce/Business

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Position Type

Full time

Our team works in transaction processing, blended/voice processes, and provides services via multiple channels including chat. Customer support includes accounts set up, shareholder data maintenance, and overall record keeping.

What You Will Be Doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action
• Performing quality control activities to ensure quality standards are met
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What You Bring

• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• 1 to 3 Years of experience from international calling process
• Ready to work in night shifts (5 days in a week)
• Temporary work from home. Flexible to work in office environment post operations begin in office

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunity

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Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.