Associate II, BPS Operations Processing

fis; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

FIS in Pune, Maharashtra, India seeks a senior operations associate to lead complex tasks with precision. You will work with autonomy, ensuring compliance with SOPs and quality standards.

You will mentor junior teammates, coordinate with clients and internal stakeholders, and analyze data to spot trends and improvement opportunities, including workflow automation.

Qualifications

• Handle complex and specialized operational tasks with precision.
• Monitor processes for regulatory and organizational compliance.
• Identify inefficiencies and contribute to automation and workflow improvements.
• Provide guidance and support to junior associates.
• Resolve escalated queries from clients and stakeholders.
• Prepare detailed reports and analyze data to identify trends and risks.

Responsibilities

• Lead advanced process execution with independence and adherence to SOPs.
• Ensure quality benchmarks and regulatory compliance across tasks.
• Support continuous improvement initiatives and automation efforts.
• Mentor junior team members and share best practices.
• Coordinate with clients and internal stakeholders for timely communication.
• Analyze operational data to identify risks and opportunities.

Skills

Process execution

Quality assurance

Data analysis

Mentorship

Stakeholder coordination

Tools

Automation tools

Reporting tools

Job description

• Experienced senior associate; leads complex tasks and continuous improvement
• Operates with significant independence

Advanced Process Execution

Handle complex and specialized operational tasks with precision, ensuring adherence to standard operating procedures and quality benchmarks.

Quality Assurance & Compliance

Monitor processes for compliance with regulatory and organizational standards, implementing corrective actions where necessary.

Process Optimization Support

Identify inefficiencies and contribute to continuous improvement initiatives, including automation and workflow enhancements.

Knowledge Sharing & Mentorship

Provide guidance and support to junior associates, sharing expertise and best practices to improve team performance.

Client & Stakeholder Coordination

Assist in resolving escalated queries from clients and internal stakeholders, ensuring timely and effective communication.

Reporting & Data Analysis

Prepare detailed reports and analyze operational data to identify trends, risks, and opportunities for improvement.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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