Associate- Identity access management

Talent21; Chennai District; On-site; INR 650,000 - 1,050,000; Full time

Job summary

Talent21 in Chennai seeks an Associate - Identity access management with 3-5 years of IAM support experience. The role focuses on ensuring IAM applications' availability, monitoring production systems, and performing RCA with preventive actions.

You will handle deployments, patching, and platform upgrades while coordinating with cross-functional teams. Strong analytical, communication, and collaboration skills are required.

Qualifications

• 3 to 6 years of IAM support experience preferably on SailPoint.
• Deep knowledge of IAM processes and functions gained through experience.
• Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML.
• Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL.
• Good support knowledge on REST APIs is added advantage.
• Good knowledge on JIRA, ServiceNow is a plus.
• Should have good analytical and logical reasoning skills.
• Excellent verbal and written communication skills.
• General banking domain knowledge is a plus.

Responsibilities

• Maintain day-to-day availability and stability of IAM applications.
• Monitor production systems and proactively identify issues.
• Analyze, troubleshoot, and resolve production incidents within SLAs.
• Perform Root Cause Analysis (RCA) and preventive actions.
• Execute production deployments, configuration changes, and releases.
• Monitor application health, scheduled jobs, and system performance.
• Support maintenance activities, patching, and platform upgrades.
• Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents.
• Maintain operational documentation, runbooks, and knowledge articles.
• Participate in on-call support and major incident management.
• Contribute to automation of repetitive operational activities.
• Collaborate with development teams on production defect analysis and resolution.
• Participate in release planning, deployment readiness, and post-release validation.
• Recommend enhancements to monitoring, alerting, and operational processes.
• Support audit, compliance, and security activities by providing operational evidence.
• Contribute to Disaster Recovery (DR) testing and business continuity initiatives.
• Share knowledge, mentor team members, and maintain the knowledge repository.
• Collaborate with business stakeholders and application owners to ensure smooth service delivery.
• Drive continuous service improvement initiatives and participate in post-incident reviews.
• Ensure reconciliation, aggregation, certification, and policy jobs complete successfully.
• Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow.
• Support role, entitlement, and policy-related production activities.
• Validate production changes following releases.

Skills

IAM support

Java

JavaScript

Shell scripting

Analytical ability

Communication skills

Teamwork

Education

Bachelor Degree or equivalent

Tools

SailPoint

Jira

ServiceNow

Oracle SQL

MsSQL

Unix/Linux

Windows

REST APIs

Job description

Job description

Job description :

Job Title:

Associate - Identity access management

Experience:

3-5 years

Category:

IT Infrastructure

Main location:

Chennai

Responsibilities

Direct Responsibilities

• Ensure day-to-day availability and stability of IAM applications
• Monitor production systems and proactively identify issues
• Analyze, troubleshoot, and resolve production incidents within agreed SLAs
• Perform Root Cause Analysis (RCA) and implement preventive actions
• Execute production deployments, configuration changes, and application releases
• Monitor application health, scheduled jobs, and system performance
• Support maintenance activities, patching, and platform upgrades
• Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
• Maintain operational documentation, runbooks, and knowledge articles
• Participate in on-call support and major incident management

Contributing Responsibilities

• Contribute to automation of repetitive operational activities
• Support problem management by identifying recurring issues and improvement opportunities
• Collaborate with development teams on production defect analysis and resolution
• Participate in release planning, deployment readiness, and post-release validation
• Recommend enhancements to monitoring, alerting, and operational processes
• Support audit, compliance, and security activities by providing operational evidence
• Contribute to Disaster Recovery (DR) testing and business continuity initiatives
• Share knowledge, mentor team members, and maintain the knowledge repository
• Collaborate with business stakeholders and application owners to ensure smooth service delivery
• Drive continuous service improvement initiatives and participate in post-incident reviews
• Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
• Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
• Support role, entitlement, and policy-related production activities.
• Validate production changes following releases

Technical & Behavioral Competencies

• 3 to 6 years of IAM support experience preferably on SailPoint.
• Deep knowledge of IAM processes and functions gained through experience
• Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
• Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL
• Good support knowledge on REST APIs is added advantage
• Good knowledge on JIRA, ServiceNow is a plus
• Should have good analytical and logical reasoning skills
• Excellent verbal and written communication skills
• General banking domain knowledge is a plus

Specific Qualifications:

• Bachelor Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Java, JavaScript, JSP/Servlets
• Shell Scripting
• Oracle SQL, MsSQL
• Unix/Linux, Windows
• Application Production Support knowledge

Behavioral Skills:

• o Ability to collaborate / Teamwork
• o Ability to deliver / Results driven
• o Creativity & Innovation / Problem solving
• o Adaptability
• o Analytical Ability
• o Ability to understand, explain and support change
• o Ability to set up relevant performance indicators
• o Ability to develop and adapt a process
• o Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:

Bachelor's degree or equivalent

Location:

Chennai