Associate HR Shared Services (1 year Contract - 3rd Party Payroll)
IndiGo
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Job summary
IndiGo is seeking an Associate - HR Shared Services for a 1 year contract to support end-to-end pilot resourcing and onboarding activities in Gurugram. The role involves coordinating candidate lifecycle, interviews, medicals, documentation, and onboarding readiness, with tight SLA adherence.
The incumbent will engage with multiple internal teams such as Flight Operations, Training, and Talent Acquisition, ensuring compliant, audit-ready records and smooth joining processes.
Qualifications
- Graduate in any discipline.
- MBA / PGDM in HR preferred.
- 1 to 4 years of experience in HR Operations, Recruitment Coordination, Shared Services, or Candidate Lifecycle Management.
- Aviation hiring experience preferred.
Responsibilities
- Coordinate pilot recruitment activities from application stage to joining.
- Act as the primary point of contact for candidates throughout the hiring journey.
- Maintain regular communication regarding assessments, documentation, medicals, and onboarding activities.
- Ensure timely closure of candidate queries and escalations.
- Schedule and coordinate HR interviews, technical interviews, psychometric assessments and other evaluations.
- Coordinate with Flight Operations, Training, and Talent Acquisition for slot management.
- Schedule pre-employment medical examinations and drug screenings.
- Collect and verify licenses, medical certificates, passports, education documents, and joining records.
- Facilitate agreement issuance, track acceptance, and onboarding readiness.
- Maintain recruitment, interview, medical, assessment, BGV, and onboarding trackers and generate MIS reports.
Skills
Education
Tools
Job description
Associate - HR Shared Services((1 year Contract - 3rd Party Payroll - Fully Work From office with 2 days week off - If working on a Saturday, comp off will be provided)
Department Human Resources Shared Services (HRSS)
Designation Associate - HR Shared Services
Location Gurugram, Haryana
To support end-to-end Pilot Resourcing activities across various hiring streams including Experienced Pilots, Cadet Pilots, CPL Holders, Transition Programs, Expat Pilots, and Trainee Captains. The role is responsible for candidate coordination, assessment scheduling, documentation management, onboarding readiness, stakeholder engagement, and process compliance while ensuring defined SLAs and excellent candidate experience.
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- Coordinate pilot recruitment activities from application stage to joining.
- Act as the primary point of contact for candidates throughout the hiring journey.
- Maintain regular communication regarding assessments, documentation, medicals, and onboarding activities.
- Ensure timely closure of candidate queries and escalations.
- Schedule and coordinate:
- HR Interviews
- Technical Interviews
- Psychometric Assessments
- ADAPT Assessments
- Simulator Assessments
- Pre-employment Evaluations
- Share interview invites and assessment instructions.
- Coordinate with Flight Operations, Training, and Talent Acquisition teams for slot management.
- Schedule pre-employment medical examinations.
- Coordinate drug screening appointments with approved vendors.
- Monitor reports and ensure timely completion within hiring timelines.
- Escalate pending cases and maintain status trackers.
- Collect and verify:
- Licenses
- Medical Certificates
- Passport & Visa Documents
- Educational Documents
- Employment Records
- Mandatory Joining Documents
- Ensure completeness and accuracy of candidate records.
- Maintain audit-ready documentation at all times.
- Facilitate agreement issuance and execution.
- Track acceptance and document submission status.
- Coordinate DOJ allocation and onboarding readiness.
- Ensure completion of all pre-joining formalities.
- Arrange:
- Flight bookings
- Hotel accommodations
- Interview venue logistics
- Induction venue coordination
- Liaise with internal stakeholders and vendors for seamless execution.
- Monitor costs and maintain supporting records.
- Initiate and track BGV requests.
- Follow up with candidates and vendors for pending checks.
- Monitor SLA adherence and facilitate compliance.
- Maintain BGV records and tracker updates.
- Support day-to-day HR Shared Services activities related to Pilot Hiring.
- Ensure adherence to SOPs, policies, and quality standards.
- Provide operational support during induction and joining events.
- Participate in process improvement and automation initiatives.
- Maintain:
- Recruitment Tracker
- Interview Tracker
- Medical Tracker
- Assessment Tracker
- BGV Tracker
- Onboarding Tracker
- Candidate Movement Reports
- Generate daily, weekly, and monthly MIS reports.
- Publish dashboards reflecting:
- Pipeline Status
- SLA Adherence
- Hiring Progress
- Joining Forecast
- Offer Conversion Metrics
- Coordinate with:
- Talent Acquisition
- Flight Operations
- Training Department
- Medical Vendors
- Assessment Partners
- HR Business Partners
- Finance & Travel Teams
- Ensure timely updates and resolution of operational issues.
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- Graduate in any discipline.
- MBA / PGDM in HR preferred.
- 1 to 4 years of experience in HR Operations, Recruitment Coordination, Shared Services, or Candidate Lifecycle Management.
- Aviation hiring experience preferred.
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- MS Excel (Advanced)
- PowerPoint
- Outlook
- SharePoint
- ServiceNow
- SuccessFactors (preferred)
- Data Management & Reporting
- Strong coordination skills
- Attention to detail
- Stakeholder management
- Communication skills
- Problem solving
- Customer service orientation
- Ability to work under tight timelines
- High level of confidentiality and compliance adherence
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