Associate, HR Shared Services

MongoDB Inc.; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

MongoDB Inc. is seeking an Individual Contributor in India to join the HR Shared Services team. You will manage end-to-end Benefits operations, vendor relations, and employee escalations within defined SLAs, while building SME knowledge in Benefits.

You will collaborate with HR, Payroll, Finance and vendors, support multiple regions, and ensure process adherence through SOPs in a 24x7 HR Shared Services environment.

Qualifications

• 3–4 years of hands-on experience in Core Benefits within HR Shared Services or Global Benefits
• Experience across health & welfare, retirement/pension, leave or statutory benefits, enrollments, and life events
• Experience managing Benefits renewals, vendor interactions, and stakeholder communications would be highly preferred
• Proficient written and verbal communication with attention to detail and compliance

Responsibilities

• Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs
• Learn and perform newly transitioned processes and gain SME in Benefits
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist in building and maintaining SOPs for Case Management
• Deliver high quality service delivery to internal customers and partners and follow SOPs

Skills

Benefits administration

Vendor management

SLA adherence

Case management

Communication

Cross-functional collaboration

Tools

Zendesk

Job description

About The Team

The HR Shared Services team comprises four members, including the team lead, and supports benefits operations across 24 countries across the globe. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.

Position Expectations

We are looking for

• Individual Contributor as part of the HR Shared Services team in India


• Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs.


• Learn and perform newly transitioned processes and over time gain subject matter expertise in Benefits.


• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs


• Assist in building and maintaining the Standard Operating Procedures for Case Management


• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures

Key Skills & Abilities

• 3-4 years of hands-on experience in Core Benefits within an HR Shared Services or Global Benefits environment, preferably supporting the Americas region.


• Strong knowledge of Benefits administration and operations, with experience across areas such as health & welfare benefits, retirement/pension benefits, leave or statutory benefits, benefits eligibility, enrollments, and life events.


• Demonstrated experience in Benefits vendor management, including vendor coordination, issue resolution, escalations, service delivery, and managing vendor performance against agreed SLAs.


• Strong understanding of Benefits processes, policies, and compliance requirements, with a keen eye for detail and a focus on process adherence.


• Experience managing Benefits renewals, vendor interactions, employee escalations, and stakeholder communications would be highly preferred.


• Self-starter with a strong sense of ownership and accountability, who is intrinsically motivated to deliver high-quality results.


• Ability to work independently with minimal mentorship and supervision, while effectively partnering with HR, Payroll, Finance, Legal, vendors, and other stakeholders.


• Comfortable working in a 24x7 HR Shared Services environment and supporting employees across multiple regions and time zones.


• Agile and adaptable, with the ability to navigate ambiguity, manage competing priorities, and take charge when situations require immediate ownership or resolution.


• Proficient in ticketing/case management tools such as Zendesk or similar platforms, with experience meeting HRSS performance parameters including case handling, SLA adherence, productivity, and quality.


• Strong ability to deep-dive into Benefits processes, identify gaps and inefficiencies, and recommend process improvements, standardization, and automation opportunities.


• Strong written and verbal communication skills, with the ability to effectively communicate complex Benefits topics to employees and stakeholders.


• Comfortable working in a 2:00 PM-10:00 PM shift.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, We're powering the next era of software!

Its compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. Its what makes us MongoDB.

To drive the personal growth and business impact of our employees, We're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.