Associate HR Shared Service

Lincoln Motor Company; Chennai District; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Healthy work environment

Job summary

Lincoln Motor Company is seeking an Associate, HR Shared Services in Chennai to support day-to-day HR operations, including onboarding, data management, benefits, and employee inquiries. You will handle requests with care, maintain confidential records, and work under supervision to ensure accurate HR transactions.

Qualified candidates have a minimum of 3 years in HR Shared Services, strong data integrity, and experience with HR systems (Oracle HCM).

Qualifications

• Bachelor's degree in HR, Organizational Development, Business Administration, or related field.
• Master's degree is preferred.
• Minimum 3+ years of experience in HR Shared Services, HR Operations, or related HR function.
• Experience with HRIS, preferably Oracle HCM.
• Experience supporting employee lifecycle processes and delivering employee-focused HR services.

Responsibilities

• Manage incoming chats, calls, emails, and service requests, providing timely and accurate responses to employee inquiries.
• Support processing of HR service requests including data updates, organizational changes, leave administration, and other HR transactions.
• Maintain accurate records in HR systems like Oracle HCM and other HR technology platforms.
• Perform HR administrative activities related to onboarding, offboarding, data management, benefits administration, payroll support, and staffing processes.
• Provide information on HR policies, programs, procedures, and services to employees and people leaders to ensure a positive experience.
• Support monitoring and reporting of Shared Services metrics such as response times and onboarding effectiveness.
• Prepare HR documentation, reports, communications, and presentations following established processes.
• Assist HR Managers and Business Partners with HR transactions, reporting, compliance activities, and workforce data maintenance.
• Assist in HR programs and projects including engagement initiatives and system enhancements.
• Develop and maintain process documentation and SOPs to drive consistency.

Skills

Customer service

Attention to detail

Confidentiality

Data accuracy

Education

Bachelor's degree in HR / related

Master's degree preferred

Tools

Oracle HCM

HRIS

Job description

Job Description:

The Associate, HR Shared Service supports the administration and delivery of day-to-day HR operational services, including employee inquiries, onboarding, offboarding, employee data management, benefits administration, and compliance-related activities. The role serves as a key point of contact for employees and people leaders, ensuring timely resolution of HR requests and accurate maintenance of employee records.

Working under close supervision, the Associate supports HR processes, maintains data integrity within HR systems, contributes to service excellence initiatives, and assists with HR projects and process improvement activities. The role requires strong attention to detail, customer service orientation, and the ability to manage confidential employee information with professionalism and integrity.

Responsibilities

• Manage incoming chats, calls, emails, and service requests, providing timely and accurate responses to employee and people leader inquiries while escalating complex issues when appropriate.


• Support the processing of HR service requests, including employee data updates, organizational changes, compensation-related updates, leave administration, and other HR transactions in compliance with company policies and applicable regulations.


• Maintain accurate employee records and ensure timely updates within HR systems, including Oracle HCM and other HR technology platforms.


• Perform HR administrative activities related to onboarding, offboarding, employee data management, benefits administration, payroll support, and staffing processes.


• Assist employees and people leaders by providing information on HR policies, programs, procedures, and available HR services using approved guidance and resources, ensuring a positive employee experience.


• Support the monitoring and reporting of HR Shared Services metrics, including response times, service request volumes, data accuracy, first-contact resolution, and onboarding effectiveness.


• Prepare HR documentation, reports, communications, presentations, and other administrative materials following established processes and timelines.


• Provide operational support to HR Managers and HR Business Partners by assisting with HR transactions, reporting, compliance activities, and workforce data maintenance.


• Assist in the implementation of HR programs and projects, including employee engagement initiatives, process improvement efforts, system enhancements, and HR service delivery initiatives.


• Support the development and maintenance of process documentation, standard operating procedures, knowledge articles, and process maps to drive consistency and operational effectiveness.


• Identify data discrepancies, process gaps, or compliance concerns and escalat the them appropriately to ensure accurate and compliant HR operations.


• Maintain accurate and confidential employee records, including personal data, compensation information, benefits enrollment, leave records, and other HR-related documentation in accordance with applicable laws, regulations, and company policies.


• Contribute to continuous improvement initiatives by providing feedback and recommendations to enhance HR service delivery, employee experience, and operational efficiency.

Qualifications

Education

• Bachelors Degree in Human Resources, Organizational Development, Business Administration, or a related discipline.


• Masters Degree is preferred.

Experience

• Minimum of 3+ years of experience in Human Resources Shared Services, HR Operations, HR Administration, or a related HR function.


• Experience working with HR Information Systems (HRIS), preferably Oracle HCM.


• Experience supporting employee lifecycle processes and delivering employee-focused HR services.

Licenses & Certifications (Preferred)

• Certified Human Resource Professional (CHRP)


• SHRM Certified Professional (SHRM-CP)

Requirements: