HR Shared Service Specialist Tier 1

Omnicom; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Omnicom in Mumbai, India seeks a competent HR Specialist I to handle routine HR transactions and respond to employee inquiries. You will be the first point of contact for HR support, ensuring data integrity and triaging inquiries to the right teams.

You will work with HRIS and ServiceNow, maintain accurate records, and collaborate with the HR team to improve service delivery and employee experience in a fast-paced environment.

Qualifications

• Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
• Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
• Proficiency in using HR Information Systems and case management tools.
• Excellent data entry skills with a focus on accuracy and speed.
• Ability to multitask and prioritize work in a high-volume, fast-paced environment.
• Familiarity with HR processes and best practices, particularly within a shared services context.
• Solid verbal and written communication skills, including English language skills.

Responsibilities

• Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information.
• Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
• Process transactions related to employee personal data with a high level of accuracy and attention to detail.
• Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
• Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
• Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
• Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

Skills

HRIS

ServiceNow

Data entry

Customer service

Multitasking

English communication

Tools

ServiceNow

Job description

POSITION SUMMARY:

Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries.

The HR Specialist Iserves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.

ESSENTIAL FUNCTIONS:

• Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information.
• Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
• Process transactions related to employee personal data with a high level of accuracy and attention to detail.
• Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
• Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
• Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
• Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

Essential:

• Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
• Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
• Proficiency in using HR Information Systems and case management tools.
• Excellent data entry skills with a focus on accuracy and speed.
• Ability to multitask and prioritize work in a high-volume, fast-paced environment.
• Familiarity with HR processes and best practices, particularly within a shared services context.
• Solid verbal and written communication skills, including English language skills.

Desirable:

• Experience in a shared service center or customer support role, preferably within an HR function.
• Effective problem-solving skills with the ability to identify and elevate issues appropriately.
• Good communication skills, capable of explaining HR processes and policies clearly to employees.
• A team player with a positive attitude and the ability to work collaboratively with colleagues.
• Eagerness to learn and adapt to new technologies and processes within the HR field.