Associate for External Application

IPL Labcorp Laboratories India Private Limited; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Labcorp seeks an Associate for External Applications to join our Bangalore, Yeshwanthpur office. Office-based shifts: 9 AM–6 PM, 2 PM–11 PM, or 9 PM–6 AM IST.

This role supports user access management, IT central submissions, and adherence to SOPs, with a focus on accuracy, customer service, and timely issue resolution. Masters in life sciences and MS Office skills required.

Qualifications

• Masters degree in life sciences.
• Strong communication and problem-solving abilities.
• Experience with customer service and applications support is a plus.

Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy.
• Submit User Access Requests in IT Central.
• Follow applicable departmental SOPs and Work Instructions.
• Manage day-to-day tasks ensuring quality and productivity.
• Complete required trainings within timelines.
• Ensure timely escalation and issue resolution.
• Act as first point of contact for internal and external clients.
• Perform troubleshooting to resolve issues.
• Gather and research background materials to understand subject matters and systems.
• Ensure regulatory requirements and corporate policies are adhered to.

Skills

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Multitasking

Education

Masters degree in life sciences

Tools

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Associate for External Applications to join our team in Bangalore, Yashwantpur office.

Work Schedule: Office based Rotational shifts (9 AM - 6 PM/ 2 PM - 11PM/ 9PM - 6 AM) IST

Job Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy
• Submit User Access Requests in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day‑to‑day tasks ensuring quality and productivity
• Complete required trainings within required timelines
• Ensure timely escalation and issue resolution
• Act as first point of contact for internal and external clients
• Perform troubleshooting to resolve issues in a timely manner
• Gather, investigate, and research background materials to understand subject matters and systems
• Ensure regulatory requirements and corporate policies are adhered to
• Build and maintain relationships with internal and external user community
• Liaise with internal collaborators for routing/escalation as needed
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and elevate as needed

Minimum Qualifications

• Masters degree in life sciences

Preferred Qualification

• Applications Support knowledge
• Project Management knowledge
• Customer Service experience
• Local language(s) in addition to English

Additional Job Standards

• Experience and expertise in Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, and OneNote

Problem Solving

• Uses available knowledge base and understanding of applications, user access management, and internal processes to complete tasks without supervision

Skills

• Demonstrated ability to plan, prioritize, organize, and communicate effectively
• Demonstrated attention to detail
• Strong interpersonal skills with ability to work well with others
• Ability to deliver consistent high-quality work
• Ability to handle multiple tasks in a timely, professional manner under demanding conditions

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.