Associate - External Application Support

LabCorp; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Labcorp in Bengaluru (Bangalore) is seeking an Associate for External Applications to support user access management and related IT processes. The role involves reviewing access forms, submitting requests in IT Central, and ensuring timely escalation and resolution.

It offers office-based shifts and interaction with internal and external clients. Required is a Masters in life sciences, with preference for applications support knowledge, project management insight, and customer service

Qualifications

• Masters degree in life sciences is required.
• Experience or knowledge in applications support is preferred.
• Customer service experience is desired, with local language skills a plus.

Responsibilities

• Review User Access Request Forms from clients and internal teams for accuracy.
• Submit User Access Requests in IT Central.
• Act as first point of contact for internal and external clients; provide timely support.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

Masters in life sciences

Tools

Outlook

Excel

Teams

PowerPoint

Edge

OneNote

Job description

Associate for External Application Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking an Associate for External Applications to join our team in Bangalore, Yashwantpur office. Work Schedule Office based Rotational shifts (9 AM - 6 PM/ 2 PM - 11PM/ 9PM - 6 AM) IST

Job Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy
• Submit User Access Requests in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day-to-day tasks ensuring quality and productivity
• Complete required trainings within required timelines
• Ensure timely escalation and issue resolution
• Act as first point of contact for internal and external clients
• Perform troubleshooting to resolve issues in a timely manner
• Gather, investigate, and research background materials to understand subject matters and systems
• Ensure regulatory requirements and corporate policies are adhered to
• Build and maintain relationships with internal and external user community
• Liaise with internal collaborators for routing/escalation as needed
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and elevate as needed

Minimum Qualifications

Masters degree in life sciences

Preferred Qualification

Applications Support knowledge Project Management knowledge Customer Service experience Local language(s) in addition to English

Additional Job Standards

• Experience and expertise in Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, and OneNote
• Problem Solving: Uses available knowledge base and understanding of applications, user access management and internal processes to complete tasks without supervision
• Demonstrated ability to plan, prioritize, organize, and communicate effectively
• Demonstrated attention to detail
• Strong interpersonal skills with ability to work well with others
• Ability to deliver consistent high-quality work
• Ability to handle multiple tasks in a timely, professional manner under demanding conditions

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement .

Experience Level Mid Level