Associate for External Application

Labcorp; Bengaluru; On-site; INR 500,000 - 850,000; Full time

Job summary

Labcorp in Bengaluru seeks an Associate for External Applications to join our team. The role involves handling user access requests, coordinating with clients and internal teams, and ensuring compliance with SOPs and regulatory standards.

The candidate should hold a Masters degree in life sciences and bring experience in applications support, project management, and customer service. Local language skills in addition to English are a plus. Office-based, rotational shifts in IST are expected.

Qualifications

• Masters degree in life sciences required.
• Experience with applications support is preferred.
• Project management knowledge is a plus.
• Customer service experience is desirable.
• Local language proficiency in addition to English is beneficial.

Responsibilities

• Review user access forms for accuracy and completeness.
• Submit user access requests in IT Central.
• Follow SOPs and work instructions to ensure compliance.
• Handle day-to-day tasks with emphasis on quality and productivity.
• Complete trainings within set timelines and escalate issues as needed.
• Serve as first point of contact for internal and external users.
• Troubleshoot issues and provide timely resolutions.
• Gather materials to understand subject matters and systems.
• Adhere to regulatory requirements and corporate policies.
• Build relationships with users and internal collaborators for smooth routing.

Skills

Applications Support knowledge

Project Management knowledge

Customer Service experience

Local language(s) besides English

Education

Masters degree in life sciences

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Associate for External Applications to join our team in Bangalore, Yashwantpur office.

Work Schedule

• Office based
• Rotational shifts (9 AM - 6 PM/ 2 PM - 11PM/ 9PM - 6 AM) IST

Job Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy
• Submit User Access Requests in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day-to-day tasks ensuring quality and productivity
• Complete required trainings within required timelines
• Ensure timely escalation and issue resolution
• Act as first point of contact for internal and external clients
• Perform troubleshooting to resolve issues in a timely manner
• Gather, investigate, and research background materials to understand subject matters and systems
• Ensure regulatory requirements and corporate policies are adhered to
• Build and maintain relationships with internal and external user community
• Liaise with internal collaborators for routing/escalation as needed
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and elevate as needed

Minimum Qualifications

• Masters degree in life sciences

Preferred Qualification

• Applications Support knowledge
• Project Management knowledge
• Customer Service experience
• Local language(s) in addition to English

Additional Job Standards

• Experience and expertise in Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, and OneNote
• Problem Solving: Uses available knowledge base and understanding of applications, user access management, and internal processes to complete tasks without supervision
• Demonstrated ability to plan, prioritize, organize, and communicate effectively
• Demonstrated attention to detail
• Strong interpersonal skills with ability to work well with others
• Ability to deliver consistent high-quality work
• Ability to handle multiple tasks in a timely, professional manner under demanding conditions

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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