Associate Experience Program Manager

Gartner India Research & Advisory Services Private Limited; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Gartner India Research & Advisory Services Private Limited is seeking an Associate Experience Program Manager to lead APAC lifecycle initiatives for new hires and the Exit Experience. You’ll drive centralized strategies, coordinate cross-functional efforts across HR, IT, and Finance, and leverage data to monitor and improve program performance.

The role requires 4+ years in program management, strong analytics, and proficiency with PowerPoint and Excel.

Qualifications

• Bachelor’s degree in Human Resources, business or a related field.
• 4+ years of experience in project/program management.
• Large-scale global program management experience at a large organization (>10,000 employees).
• Experience with HR administration and exposure to various HR functions.
• Strong analytical abilities and ability to run reports and interpret data.
• Exceptional written and verbal communication skills.
• Proficient in PPT and Excel.
• Led project management operations in a complex environment with collaboration and stakeholder management.
• Consulting experience preferred.

Responsibilities

• Be the Associate Experience point person for the APAC region and expand centralized strategies.
• Coordinate day-to-day product/program management to ensure Day 1 and Month 1 sessions for all New Hires in APAC.
• Create and maintain project management collateral and coordinate with AX team for continuity.
• Build cross-functional stakeholder relationships with HR COEs, HRIS, IT, and Finance.
• Use listening data to monitor program performance and propose improvements to leadership.
• Own the Exit Experience program and design the future state with prioritization and enhancements.
• Research best practices to drive efficiency across people, processes, and technology.
• Develop a comprehensive product roadmap balancing immediate priorities with future state.
• Manage issue escalation and provide guidance on escalated issues.

Skills

Project management

Stakeholder management

Data analysis

Communication

Excel

PowerPoint

Education

Bachelor’s degree in HR / Business or related field

Tools

Workday HCM

Job description

What You’ll Do:

• Be the Associate Experience point person for the APAC region and expand centralized strategies in India and the rest of the APJ region to provide a consistent, scalable, and exceptional experience for our new hires at Gartner to drive consistent program execution
• Provide day-to-day product/program management, including coordinating competing priorities, milestones, and interdependencies between teams to ensure a successful Day 1 session and Month 1 session for all New Hires within APAC
• Create, build, and maintain all project management collateral (project plans, shared drives, meeting cadences, leadership briefings, operational proposals, etc.) and coordinate with the central AX team to ensure continuity
• Build and maintain strong cross-functional stakeholder relationships for effective daily partnership with HR COE’s, Business Process Owners across HR, HRIS, IT, and Finance
• Leverage key listening data to conduct trend analysis and monitor program performance, and identify and propose opportunities for improvement to leadership using all available metrics (surveys, tickets, touchpoints, etc.)
• Be the moment that matter program owner, the Exit Experience. Design and strategize the future state and conduct prioritization and enhancement management to balance existing identified projects and propose new opportunities to enhance the exit experience
• Research and recommend best practices that drive efficiency across people, processes, and technology for both the APAC New Hire and global Exit Experience to ensure the bookends of our associate lifecycle work smoothly
• Develop a comprehensive product roadmap that balances immediate priorities with an aspirational future state for scoped programs
• Manages issue escalation
• Provides guidance and handles escalated issues directly

What You’ll Need:

• Bachelor’s degree in Human Resources, business or a related field
• 4+ years of experience in project/program management
• Large-scale global program management experience at a large organization (>10,000 employees)
• Experience with HR administration and general exposure and knowledge of various HR functions
• Strong analytical abilities and demonstrated ability to run reports and interpret/analyze data outputs
• Exceptional written and verbal communication skills
• Highly proficient in PPT and Excel
• Has led project management operations in a complex environment with proven collaboration and stakeholder management
• Sound judgment
• Ability to solve problems and make recommendations to remediate issues
• Flexibility and ability to adapt in a fast-paced, quickly changing environment
• Expertise in Workday HCM preferred
• Consulting experience preferred

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

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