Contracts Specialist

Gartner, Inc.; Mumbai; Remote; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Gartner, Inc. in Mumbai is seeking a Contract Specialist to oversee APAC and Europe contract administration, ensuring 100% compliance across multiple business units. You will input metadata in Apttus, manage master and order agreements, and support contract managers while coordinating with global teams.

The role requires strong English, data analysis, and contract knowledge, with the ability to work in a remote multinational environment and handle urgent requests efficiently.

Qualifications

• Bachelor's degree or equivalent.
• 2–4 years’ experience dealing with contract matters, client legal & procurements departments, as well as with Sales organization interaction.
• Salesforce experience would be beneficial.
• Excellent communication skills developed in a sales driven environment, including strong English (written and verbal). Client-facing experience with commercial awareness.
• Experience analyzing data (Excel or other data analytics tools) and advanced Microsoft Word skills.
• Strong understanding of contracts.
• Effective public speaking, organizational, prioritization and problem-solving skills.
• Willingness to assume responsibility and adaptability for the role, while displaying a sense of urgency to the business.
• Ability to work within a remote team (multinational company experience preferred).

Responsibilities

• Effectively process incoming requests from departments for assistance (Sales, OM, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance, etc.).
• Manage the team Outlook inbox by ensuring emails are prioritized by urgency and importance once approvals are received.
• Manage all incoming Master and Order Agreements for 100% compliance (e.g., Research, Consulting, and Conference business units).
• Input metadata into systems (ie Apttus).
• Document comparison and confirm for approvals.
• Process signature.
• Process for uploading into systems.
• Signing authority for order agreements and 100% compliance with legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including any non-standard items, such as legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with global managers and global teams to seek continuous improvement & innovation to department processes.
• Prepare instructive communications to and liaise with global Contracts Department, Client Financial Services, Sales teams in fulfilment of above responsibilities.
• Support of Contract Manager in providing first line of support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required.
• Fair, honest, professional, friendly and collaborative approach with all stakeholders including remote team members and manager (Sales, Contract Negotiators, OM, Corporate Legal, Client Compliance, etc.).
• High work ethic and integrity.

Skills

Contract management

English communication

Data analysis

Public speaking

Remote teamwork

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

Microsoft Word

Job description

About this role:

The Contract Specialist is responsible for the contract administration process for all APAC & Europe contracts. Additionally, they will monitor and ensure compliance with the contract process for all business units they support i.e., Sales, Deal Hub, Consulting, Conferences, etc.

What you'll do:

• Effectively process incoming requests from departments for assistance (Sales, OM, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance, etc.).
• Manage the team Outlook inbox by ensuring emails are prioritized by urgency and importance once approvals are received.
• Manage all incoming Master and Order Agreements for 100% compliance (e.g., Research, Consulting, and Conference business units). This includes but is not limited to:
• Input metadata into systems (ie Apttus).
• Document comparison and confirm for approvals.
• Process signature.
• Process for uploading into systems.
• Signing authority for order agreements and 100% compliance with legal empowerment matrix.
• Ensure compliance with Gartner corporate policy regarding document administration, including any non-standard items, such as legal term changes, non-standard SDs, non-standard pricing, and non-standard billing terms have been approved.
• Execute any and all special ad hoc projects initiated to fulfill business requirements.
• Collaborate with global managers and global teams to seek continuous improvement & innovation to department processes.
• Prepare instructive communications to and liaise with global Contracts Department, Client Financial Services, Sales teams in fulfilment of above responsibilities.
• Support of Contract Manager in providing first line of support to Sales on all issues relating to sales contracts and requests for contracts, escalating to senior staff as required.
• Fair, honest, professional, friendly and collaborative approach with all stakeholders including remote team members and manager (Sales, Contract Negotiators, OM, Corporate Legal, Client Compliance, etc.).
• High work ethic and integrity.

What you'll need:

• Bachelor's degree or equivalent
• A minimum of 2-4 years’ experience dealing with contract matters, client legal & procurements departments, as well as with Sales organization interaction.
• Maintain or obtain skills necessary to be proficient in department systems and document retrieval systems. (Salesforce experience would be beneficial)
• Excellent communication skills developed in a sales driven environment, including strong English skills (written and verbal) Client-facing experience with commercial awareness.
• Experience analyzing data (Excel or other data analytics tools) and advanced Microsoft Word skills.
• Strong understanding of contracts.
• Effective public speaking, organizational, prioritization and problem-solving skills.
• Willingness to assume responsibility and adaptability for the role, while displaying a sense of urgency to the business.
• Ability to work within a remote team (a multinational company experience would be preferred)

Gartner Core Values: Integrity, Objectivity, Results, No-Limits Mindset, Collaboration

Who you are:

Be able to work autonomously (i.e., high degree of self-reliance/self-starter with a sense of ownership)

Team player with good time management skills

Help to ensure that all SLA’s are met and sales are fully supported across all varied requests

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values Limitless growth. We work with you to help you meet your goals and advance within the company Encouragement to be innovative and challenge status quo Exposure to industry leading training and development Performance based recognition and rewar.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:114157

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

At Gartner, we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.