Associate Engineer - Field Service

Vertiv Co; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

Vertiv Co in Hyderabad, India, seeks a Senior Thermal Customer Engineer to respond to service calls, perform tasks safely, and ensure maintenance targets are met. The role involves using Oracle MFS and FieldDB, producing reports, and coordinating with the scheduling team.

Candidate should have NVQ Level 1 & 2 in Refrigeration & Air Conditioning and City & Guilds 2078/2079, with strong customer service and organizational skills. High travel (90%) is required for field assignments.

Qualifications

• NVQ Level 1 & 2 in Refrigeration and Air Conditioning or equivalent.
• City and Guilds 2078/2079 in Refrigerant Safe Handling.
• Excellent customer service skills and time management.

Responsibilities

• Respond professionally to all assigned service calls.
• Operate safely and follow company safety policy.
• Maintain 90% maintenance completion rate.
• Update scheduling team on changes and status of open jobs.
• Close tasks in Oracle MFS and file weekly paperwork.
• Create reports using FieldDB and ensure synchronization.
• Report leads to proper department per process.
• Maintain company vehicle and tools.
• Work as part of the service team and participate in callouts.

Skills

Customer service

Time management

Self-motivation

Communication

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078/2079 in Refrigerant Safe Handling

Tools

Oracle Mobile Field Service (MFS)

FieldDB

Job description

Brief Job Description:

Senior Thermal Customer Engineer:

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%