Associate Director - Strategic Accounts Delivery

Minfy Technologies; Gurugram District; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Minfy Technologies in Gurugram seeks an Associate Director – Strategic Account Delivery (SADD) with 17+ years in IT services to own strategic accounts, lead delivery pods, and drive multi-year growth. You will manage executive relationships, negotiate outcomes, and align services with customer business goals.

The role requires strong cloud fluency, P&L ownership, and the ability to scale delivery across distributed teams, while mentoring TAMs and cross-functional staff in a fast-growing SREaaS

Qualifications

• 17+ years in IT services with strategic account delivery experience.
• Proven track record owning enterprise account P&L with multi-year growth.
• Strong delivery leadership for enterprise customers, SLAs and escalations.
• Fluency across major cloud providers (AWS preferred; Azure/GCP an advantage).
• Experience with geo/global delivery models and distributed teams.
• Executive relationship management, negotiation and communication skills.
• Commercial acumen for outcome-based engagements, renewals and expansions.

Responsibilities

• Own end-to-end relationship and commercial outcomes for a portfolio of strategic accounts.
• Lead dedicated delivery pods and TAMs, ensuring SLAs and reliability targets are met.
• Shape and close expansion opportunities, with renewals and multi-year TCV growth.
• Champion platform-powered and AI-driven delivery to improve value and efficiency.
• Mentor delivery staff and align with shared service delivery standards.

Skills

Executive relationship management

Negotiation

Communication skills

Cloud platforms knowledge

Delivery leadership

Education

Bachelor's degree in Engineering/Computer Science

MBA preferred

Tools

AWS

Azure

Google Cloud

Job description

Associate Director - Strategic Accounts Delivery

17 Years

Gurugram

Full-Time

Job Description

Associate Director – Strategic Account Delivery (SADD)

Role Title Associate Director – Strategic Account Delivery (SADD)

Business Unit SREaaS, Minfy Technologies

Location Gurgaon

Experience 17+ years

Reporting To Head of SREaaS Business

Direct Reports Technical Account Managers (TAMs) on dedicated strategic accounts team

Employment Type Full-time, Permanent

Key Responsibilities

Strategic Account Ownership & P&L

• Own the end-to-end relationship and commercial outcomes for a portfolio of strategic accounts, each at meaningful annual recurring revenue.
• Carry account-level P&L accountability — revenue, margin, renewals and multi-year total contract value (TCV) growth.
• Serve as the senior executive sponsor and trusted advisor to customer leadership, aligning Minfy's delivery to the customer's business outcomes.

Delivery Leadership

• Lead dedicated delivery pods across assigned accounts, with Technical Account Managers (TAMs) reporting into the role.
• Ensure committed SLAs, reliability targets and quality standards are consistently met, governing operational reviews and continuous service improvement.
• Own critical escalations end-to-end, ensuring rapid resolution and clear executive communication.

Account Growth & Commercial Expansion

• Identify, shape and close expansion opportunities within existing accounts, growing scope, ARR and TCV.
• Partner with pre-sales and solutioning teams to structure new statements of work and renewals on outcome-based commercial models.
• Build and maintain multi-year account plans with clear growth, retention and reliability objectives.

Platform-Powered & AI-Driven Delivery

• Champion the adoption of Minfy's AI-driven platform intelligence and automation across assigned accounts to improve reliability, cost efficiency and delivery velocity.
• Embed SRE discipline, observability, FinOps governance and runbook automation into the account operating model.
• Use platform-driven insight to demonstrate measurable value to the customer and inform account strategy.
• Build, lead and develop high-performing dedicated account teams, drawing on shared services and specialist pools as needed.
• Mentor TAMs and delivery staff, driving capability in cloud operations, SRE and customer engagement.
• Partner with the Director of Managed Services Operations for shared resource supply and delivery standards.

Required Experience & Skills

• 17+ years in IT services, with substantial experience in strategic account delivery, cloud managed services or enterprise engagement leadership.
• Proven track record owning enterprise account P&L, with demonstrable revenue and TCV growth over multi-year relationships.
• Strong delivery leadership credentials — managing SLAs, multi-tier delivery teams and complex escalations for enterprise customers.
• Deep understanding of cloud platforms; fluency across any major cloud OEM (AWS strongly preferred; Azure / GCP an advantage).
• Experience with geo / global delivery models and distributed teams.
• Exceptional executive relationship management, negotiation and communication skills.
• Commercial acumen — comfortable structuring outcome-based engagements, renewals and expansions.

Preferred Qualifications

• Relevant cloud certifications (e.g. AWS Solutions Architect / Professional-level).
• ITIL or equivalent service management certification.
• Experience introducing AI / automation into managed service delivery at scale.
• Bachelor's degree in Engineering / Computer Science or equivalent; postgraduate / MBA an advantage.

What the Role Offers

• A senior leadership seat owning marquee strategic accounts within a fast-growing SREaaS business unit.
• Direct commercial impact through account P&L ownership and multi-year growth.
• The opportunity to lead delivery on an AI-driven, platform-powered managed services model with an AWS Premier Partner.