Technical Account Manager — Cloud & Managed Services

FinOps Weekly; India; On-site; INR 5,000,000 - 7,000,000; Full time

Job summary

Minfy is seeking a seasoned Technical Account Manager to act as a strategic advisor for enterprise cloud managed services across AWS/Azure/GCP. You will engage CXO-level stakeholders, drive cloud strategy, and optimize financials with FinOps practices.

The role emphasizes executive leadership, architectural governance, and cross-functional orchestration to deliver measurable business outcomes and continuous service excellence. Based in Gurugram, India.

Qualifications

• 12+ years of experience in IT Infrastructure, Cloud, or Managed Services.
• 5+ years in Technical Account Management / Service Delivery Leadership / Cloud Program Management.
• Proven experience managing large enterprise or strategic accounts.
• Demonstrated ability to engage and influence CXO-level stakeholders.
• Experience handling multi-million-dollar managed services portfolios.

Responsibilities

• Executive Customer Leadership & CXO Engagement: engage CIO/CTO/CISO; conduct QBRs and executive steering committees.
• Strategic Cloud Advisory & Architecture Governance: oversee multi-cloud architectures; guide modernization, reliability, security, and automation.
• Managed Services Governance & Operational Excellence: ensure SLA/KPI/OLA adherence; drive ITIL processes and incident/change management; oversee DR readiness.
• Financial & Commercial Stewardship: provide cloud consumption insights, cost optimization, and support renewals and expansions.
• Leadership & Cross-Functional Orchestration: lead cross-functional teams; mentor TAMs; collaborate with Sales, Pre-Sales, Architecture, and Product.

Skills

CXO Engagement

Executive Leadership

Cloud Strategy

Architecture Governance

FinOps

Education

AWS/Azure/GCP Professional Certification

ITIL Foundation / ITIL Intermediate

FinOps Practitioner Certification

PMP / PRINCE2

CISSP / Cloud Security

Job description

Minfy# Technical Account Manager — Cloud & Managed Services## Job DescriptionJob Title: Technical Account Manager — Cloud & Managed Services Role Overview We are seeking a highly accomplished and certified Technical Account Manager (TAM) to serve as a strategic advisor and executive-facing leader for enterprise cloud managed services customers. The TAM will act as the trusted technical and business partner to CXO-level stakeholders, driving cloud strategy, operational excellence, financial optimization, and long-term value realization across AWS/Azure/GCP environments. This role requires deep technical credibility, executive presence, and the ability to translate complex cloud architectures into measurable business outcomes. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Responsibilities 1. Executive Customer Leadership & CXO Engagement Serve as the executive-facing technical leader for assigned strategic accounts Engage with CIO/CTO/CISO and senior business stakeholders on cloud strategy and transformation roadmap Conduct Quarterly Business Reviews (QBRs) and Executive Steering Committees Translate technical metrics into business value narratives Act as customer advocate within the organization and drive strategic alignment \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 2. Strategic Cloud Advisory & Architecture Governance Provide architectural oversight across AWS/Azure environments Guide customers on modernization, reliability engineering, security posture, and automation Recommend improvements aligned to Well-Architected principles and FinOps practices Lead cloud maturity assessments and roadmap planning Support digital transformation and cloud-native adoption initiatives \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 3. Managed Services Governance & Operational Excellence Govern SLA, KPI, and OLA adherence across CloudOps, SRE, Security, DevOps, and Platform teams Drive continuous service improvement programs Ensure ITIL best practices across Incident, Problem, Change, and Release Management Lead escalation management and crisis resolution Oversee DR readiness, capacity planning, and operational risk mitigation \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 4. Financial & Commercial Stewardship Provide cloud consumption insights and cost optimization strategies Drive FinOps discussions with customer finance and IT leaders Support renewals, expansions, and cross-sell opportunities Ensure service alignment with contractual commitments and business outcomes \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 5. Leadership & Cross-Functional Orchestration Lead cross-functional technical teams to deliver seamless managed services Mentor junior TAMs and delivery leaders Collaborate with Sales, Pre-Sales, Architecture, and Product teams Drive automation-first and reliability-first mindset across teams \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Required Qualifications & Certifications (Mandatory) Cloud Certifications (At least one Professional-level required) AWS Certified Solutions Architect – Professional / DevOps Engineer – Professional OR Azure Solutions Architect Expert OR Google Professional Cloud Architect Additional Certifications (Strongly Preferred) ITIL Foundation / ITIL Intermediate FinOps Practitioner Certification PMP / PRINCE2 CISSP / Cloud Security certifications (for security-focused accounts) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Experience & Profile 12+ years of experience in IT Infrastructure, Cloud, or Managed Services 5+ years in Technical Account Management / Service Delivery Leadership / Cloud Program Management Proven experience managing large enterprise or strategic accounts Demonstrated ability to engage and influence CXO-level stakeholders Experience handling multi-million-dollar managed services portfolios Show more Show less Location: Gurugram, Haryana, India Title: Technical Account Manager Job Link: https://www.linkedin.com/jobs/view/4396055939 Company: Minfy Salary Range: Not SpecifiedChange LocationFind awesome listings near you!