Associate Director - Cloud Reliability Engineering

Searce Inc; Pune City; On-site; USD 17,040 - 28,400; Full time

Job summary

An established industry player is seeking an Associate Director for Cloud Reliability Engineering to lead transformative initiatives in cloud management. This role demands a visionary leader who can oversee managed services, drive operational excellence, and cultivate high-performance teams. You will leverage your extensive technical expertise to enhance service delivery and foster a culture of innovation. As a key player in the organization, you will define strategic priorities aligned with business objectives, ensuring impactful outcomes and contributing to the company's growth. If you're ready to take on a challenging managerial position that redefines possibilities, this opportunity is for you.

Qualifications

• 15+ years of experience in technical and management roles.
• 4+ years managing high-performance 24/7 teams.

Responsibilities

• Lead strategic direction and operational excellence for Cloud Managed Services.
• Mentor a team of engineers to foster innovation and excellence.

Skills

Cloud Management

Leadership

Operations Management

Technical Expertise

Consulting Mindset

Education

Bachelor's Degree in Engineering

Master's Degree in Business Administration

Tools

Grafana

Prometheus

Kibana

AWS

Azure

GCP

Job description

Associate Director - Cloud Reliability Engineering

Role: To deliver faster, smarter, better business outcomes for our clients & partners.

What are we looking for?

• This entrepreneurial technology managerial position challenges the client status quo by helping them re-imagine the art of what is possible using a consulting mindset and business strategy skills.
• This position oversees the delivery of managed services and carries solutioning for the clients in the best way possible.

Roles and Responsibilities:

• Spearhead the strategic direction and operational excellence of Cloud Managed Services, acting as a catalyst for continuous improvement and driving exceptional delivery quality.
• Oversee Cloud Managed services and other support offerings to ensure world-class customer service for the managed service provider business.
• Leverage deep technical expertise and hands-on experience to drive business growth, transitioning from a technology practitioner to a visionary business leader.
• Provide visionary leadership and strategic guidance to IT professionals, fostering a culture of innovation and excellence.
• Define and execute strategic and tactical priorities that are tightly aligned with business objectives, driving impactful outcomes and contributing to the company's growth trajectory.
• Design, build, maintain and scale monitoring services across multiple environments over cloud/on-prem deployments.
• Attract, develop, and mentor a team of highly skilled and customer-centric engineers, fostering a culture of innovation and excellence.
• Continuously assess and enhance the team's technical capabilities, ensuring they possess the expertise needed to excel in the dynamic cloud landscape and meet Searce's high standards.
• Establish a robust performance management system that fosters growth, provides constructive feedback, and empowers team members to achieve their full potential.

Qualifications:

• 15 to 20+ years of overall progressive experience with technical and management background.
• Preferred to have 4+ years' experience in building and managing high-performance 24/7 CRE teams.
• Excellent understanding of Monitoring and Observability Tools: Grafana, Prometheus, Kibana, AWS, Azure, GCP native monitoring tools.
• Excellent understanding of at least one Cloud - AWS/GCP.
• Prior experience in recruitment, training & grooming of engineers.
• 5 to 10 years of operations management experience leading high-performance teams.

Seniority Level

Director

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Business Consulting and Services, IT Services and IT Consulting