Associate Director - Program Management (Insurance Domain) | Jaipur

Happiest Minds Technologies; Bengaluru; On-site; INR 4,500,000 - 8,500,000; Full time

Job summary

Happiest Minds Technologies seeks an Associate Director - Program Management with a strong Insurance background to lead large-scale .NET application development, modernization, and digital transformation programs for global customers from Jaipur. The role combines program leadership, customer relationship management, financial governance, and delivery management to ensure successful enterprise initiatives.

The candidate will oversee multiple programs, define governance, drive planning and

Qualifications

• 15+ years IT experience with at least 5+ years in program management.
• Proven track record in managing large-scale application development, modernization, or digital transformation.
• Hands-on experience with Microsoft technology-based delivery, especially .NET ecosystems.
• Strong Insurance domain expertise across Policy Admin, Claims, Underwriting, Billing & Payments, and related channels.
• Experience leading InsurTech transformation initiatives with close collaboration with business stakeholders.
• Knowledge of Agile, Scrum, Waterfall and Hybrid delivery models.
• Experience managing geographically distributed teams and global delivery engagements.
• Excellent stakeholder, customer, and vendor management with budgeting and delivery margins.

Responsibilities

• Lead end-to-end delivery of multiple projects and programs for global customers.
• Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics.
• Drive project planning, effort estimation, budgeting, forecasting, and financial governance.
• Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives.
• Monitor program performance through KPIs, dashboards, and governance meetings.
• Identify, assess, and mitigate program risks, dependencies, and issues across workstreams.
• Build and manage strong customer relationships as primary escalation and engagement point.
• Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams.
• Drive workforce planning, resource allocation, utilization management, and talent development.
• Establish and maintain delivery excellence through process compliance and quality frameworks.
• Support pre-sales activities including solution reviews, effort estimation, proposal development, and SOW prep.
• Present program updates to executive leadership, steering committees, and customer stakeholders.
• Ensure successful execution of transformation initiatives involving cloud adoption, app modernization, and enterprise platforms.

Skills

Program management

Insurance domain

Large-scale delivery

Budgeting & governance

Stakeholder mgmt

Global delivery

Agile & hybrid

Cross-functional leadership

Education

Bachelor's degree in Engineering/CS/IT

Job description

Associate Director - Program Management (Insurance)

Location: Jaipur

Experience: 15-20 Years

About the Role

Happiest Minds is looking for a highly experienced Associate Director - Program Management with a strong background in the Insurance domain and proven expertise in managing large-scale .NET application development, modernization, and digital transformation programs. The ideal candidate will lead strategic customer engagements, oversee multiple programs, ensure delivery excellence, drive business outcomes, and manage cross-functional teams across global delivery environments.

This role requires a strong blend of program leadership, customer relationship management, financial governance, delivery management, and technology understanding to successfully execute complex enterprise initiatives.

Key Responsibilities

• Lead end-to-end delivery of multiple projects and programs for global customers
• Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics
• Drive project planning, effort estimation, budgeting, forecasting, and financial governance
• Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives
• Monitor program performance through KPIs, dashboards, periodic reviews, and governance meetings
• Identify, assess, and mitigate program risks, dependencies, and issues across multiple workstreams
• Build and manage strong customer relationships, serving as the primary escalation and engagement point
• Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams to ensure seamless delivery
• Drive workforce planning, resource allocation, utilization management, and talent development
• Establish and maintain delivery excellence through process compliance, quality frameworks, and continuous improvement initiatives
• Support pre-sales activities including solution reviews, effort estimation, proposal development, and Statement of Work (SOW) preparation
• Present program updates to executive leadership, steering committees, and customer stakeholders
• Ensure successful execution of transformation initiatives involving cloud adoption, application modernization, and enterprise platforms

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline
• 15+ years of overall IT experience with a minimum of 5+ years in Program Management roles
• Proven track record in managing large-scale application development, modernization, digital transformation, or cloud programs
• Hands-on experience managing Microsoft technology-based application development and support programs, particularly in .NET ecosystems
• Strong Insurance domain expertise with experience delivering technology solutions across:Policy AdministrationClaims ManagementUnderwritingBilling & PaymentsDistribution ChannelsAgent/Broker PortalsCustomer Digital PlatformsExperience leading InsurTech transformation initiatives while partnering closely with business stakeholders and insurance customers
• Strong knowledge of Agile, Scrum, Waterfall, and Hybrid delivery models
• Experience managing geographically distributed teams and global delivery engagements
• Excellent stakeholder management, customer engagement, and vendor management capabilities
• Strong financial acumen with experience managing budgets, revenue, profitability, and delivery margins

Technical & Functional Skills

Program & Portfolio ManagementInsurance Domain ExpertiseLarge-Scale .NET Application DeliveryApplication Modernization & Digital TransformationAgile/Scrum Program DeliveryEnterprise Application ManagementCloud Transformation ProgramsRisk & Dependency ManagementResource & Capacity PlanningFinancial Governance & P&L ManagementClient Relationship ManagementContract, Commercial & SOW ManagementExecutive Reporting & GovernanceDelivery Excellence & Quality Management .