Associate Director Product Owner - Labs & CMC Tech

14260 GSK India Global Services Private Limited; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

GlaxoSmithKline plc in Bengaluru seeks an Associate Director Product Owner to design and deliver a strategic product roadmap for Labs & CMC Tech. You will collaborate with stakeholders to prioritise work, balance cost and value, and lead cross-functional teams to deliver customer-focused features that enhance patient outcomes.

You will act as a trusted advisor, guiding governance forums and ensuring regulatory and security compliance while driving adoption of agile practices across teams.

Qualifications

• Essential Degree-level education (or equivalent) with relevant large-pharma technology experience, e.g. product management for large pharma or a similarly complex global organisation.
• Track record in successful technology strategy development and delivery, solution design, programme/project delivery and service management, including managing budgets.
• Experience working with and managing SaaS/platform vendors and influencing vendor product roadmaps.
• Excellent facilitation, communication and interpersonal skills, with the ability to influence senior leadership and decision-making using data and evidence.
• Relentless focus on delivering business outcomes, value and simplification, with a genuine passion for science and for advancing medicines and vaccines to patients.
• Preferred deep understanding of Labs & CMC (manufacturing, quality or laboratory science) processes, solutions and relevant industry regulations.
• Experience applying Agile and DevOps methodologies in an environment governed by GxP and computer systems validation requirements.
• Track record implementing or managing complex, large-scale technology platforms relevant to the domain.

Responsibilities

• Technology strategy & enablement: Acts as a trusted advisor with strong domain knowledge — business process, industry best practice and in-market solutions — for their product area.
• Demand management: Collaborates with business stakeholders to manage and prioritise the product backlog for highest business value; accountable for the product backlog and product cost forecast.
• Governance: Establishes business value, manages delivery and service performance, and manages business risk within the scope of their product(s); represents the product in governance forums such as Steering and Design Authority.
• Product & project delivery: Designs and delivers the optimal set of products and services to meet business strategy and requirements; accountable for creation and execution of the product roadmap, with a customer-first, big-picture mindset.
• Quality, risk & compliance: Accountable for ensuring products within the domain are compliant with internal security and risk management policies and external regulatory/statutory requirements (e.g. GxP), with continuity plans in place for critical products.
• Feature definition: Translates customer requests, competitive activity and industry trends into clear value drivers and product requirements that product teams, developers and other stakeholders can act on.
• Service management: Ensures changes are delivered in line with agreed service levels, directly manages Level 3 support issues and escalations, and is accountable for lifecycle management of the product.
• People management: Works in collaboration with the broader team to deliver business value to agreed timelines; depending on team structure, may matrix-or line-manage team members.
• Adoption & change management: Acts as a change agent, supporting both product teams and the business in agile approaches to solution development and adoption, building momentum and a clear, value-based vision as roadmap plans come to life.

Skills

Agile Methodology

Backlogs

Cross-Functional Teamwork

Design Thinking

DevOps

Process Diagrams

Product Strategies

Project Management

Requirements Gathering

Services Management

Software Development

User Experience (UX)

User Research

User Story

Education

Bachelor's degree

Job description

Job purpose

The Associate Director Product Owner is accountable for designing and delivering the roadmap that improves the experience and value delivered by the products within their Labs & CMC Tech domain, in support of wider strategic priorities. They work collaboratively with stakeholders to agree priorities within their domain and build plans to deliver against them. The Associate Director Product Owner is recognised as the go‑to leader and trusted advisor for their product area, working collaboratively and adaptively to meet customer needs and deliver value to GSK, co‑ordinating with other Product Owners to shape a compelling roadmap and value proposition for future features.

Key responsibilities

• Technology strategy & enablement: Acts as a trusted advisor with strong domain knowledge — business process, industry best practice and in-market solutions — for their product area.
• Demand management: Collaborates with business stakeholders to manage and prioritise the product backlog for highest business value; accountable for the product backlog and product cost forecast.
• Governance: Establishes business value, manages delivery and service performance, and manages business risk within the scope of their product(s); represents the product in governance forums such as Steering and Design Authority.
• Product & project delivery: Designs and delivers the optimal set of products and services to meet business strategy and requirements; accountable for creation and execution of the product roadmap, with a customer‑first, big‑picture mindset.
• Quality, risk & compliance: Accountable for ensuring products within the domain are compliant with internal security and risk management policies and external regulatory/statutory requirements (e.g. GxP), with continuity plans in place for critical products.
• Feature definition: Translates customer requests, competitive activity and industry trends into clear value drivers and product requirements that product teams, developers and other stakeholders can act on.
• Service management: Ensures changes are delivered in line with agreed service levels, directly manages Level 3 support issues and escalations, and is accountable for lifecycle management of the product.
• People management: Works in collaboration with the broader team to deliver business value to agreed timelines; depending on team structure, may matrix‑or line‑manage team members.
• Adoption & change management: Acts as a change agent, supporting both product teams and the business in agile approaches to solution development and adoption, building momentum and a clear, value‑based vision as roadmap plans come to life.

Qualifications & Experience

• Essential Degree‑level education (or equivalent) with relevant large‑pharma technology experience, e.g. product management for large pharma or a similarly complex global organisation.
• Track record in successful technology strategy development and delivery, solution design, programme/project delivery and service management, including managing budgets.
• Experience working with and managing SaaS/platform vendors and influencing vendor product roadmaps.
• Excellent facilitation, communication and interpersonal skills, with the ability to influence senior leadership and decision‑making using data and evidence.
• Relentless focus on delivering business outcomes, value and simplification, with a genuine passion for science and for advancing medicines and vaccines to patients.
• Preferred Deep understanding of Labs & CMC (manufacturing, quality or laboratory science) processes, solutions and relevant industry regulations.
• Experience applying Agile and DevOps methodologies in an environment governed by GxP and computer systems validation requirements.
• Track record implementing or managing complex, large‑scale technology platforms relevant to the domain.

Skills

Agile Methodology, Backlogs, Cross‑Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User Story.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.