Associate Director - Tech Product Owner (GLAMS)

GlaxoSmithKline plc; Bengaluru; On-site; INR 3,600,000 - 7,200,000; Full time

Job summary

GlaxoSmithKline plc in Bengaluru seeks an Associate Director - Tech Product Owner (GLAMS) to maximise the value of artwork and packaging digital services. You will translate strategy into a clear product vision, roadmap, investment plan and prioritised backlog while guiding discovery, delivery, release and lifecycle performance.

You will lead cross‑functional teams, manage budgets and governance, and ensure security, compliance and operational sustainability across the portfolio.

Qualifications

• Bachelor's or Master's in a relevant field (CS/IT/Engineering) or equivalent.
• Area of Specialization - Artwork & Packaging processes and platforms.
• Strategic product leadership, roadmap, investment prioritization and value realization.
• Executive stakeholder engagement, governance and cross-functional leadership.
• Leader of product strategy, backlog, and delivery outcomes; agile operating models.
• Experience with regulated manufacturing, quality, laboratory domains and GxP.

Responsibilities

• Own product vision, strategy and an outcome-based roadmap for artwork and packaging.
• Translate business needs into epics, features, user stories and acceptance criteria.
• Refine backlog with clear prioritization based on value, cost and risk.
• Lead discovery, planning and delivery with cross-functional teams and partners.
• Leverage AI to accelerate discovery and drafting; ensure responsible use.
• Develop investment proposals and manage budgets, forecasts and TCO.
• Define adoption metrics and adjust roadmap based on insights and feedback.
• Ensure secure, scalable, compliant, and resilient solutions across the portfolio.
• Lead vendor evaluations and hold delivery partners accountable for outcomes.
• Drive change management, training and documentation to enable adoption.

Skills

Product ownership & roadmaps

Executive stakeholder engagement

Agile leadership

Strategic product leadership

Value realization & metrics

Cross-functional collaboration

AI tooling literacy

Budgeting & business case

Regulated manufacturing domain

Education

Bachelor's or Master's in CS/IT/Engineering

Artwork & Packaging domain specialization

Strategic product leadership & roadmap skills

Experience in governance, data strategy, security

Job description

About the Team

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting‑edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high‑performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose

The Associate Director - Tech Product Owner (GLAMS) is accountable for maximizing the value of GSK's artwork and packaging digital product portfolio from strategy through operation. The role translates business strategy, process needs and user outcomes into a clear product vision, roadmap, investment plan and prioritised backlog, while leading discovery, delivery, release, adoption and lifecycle performance. Operating within agreed strategic, financial, architectural and regulatory guardrails, the role balances business value, user experience, technical feasibility, cost, risk, compliance and operational sustainability. It guides cross‑functional teams and partners, owns product decisions and trade‑offs, and demonstrates measurable improvement in business performance, adoption, reliability, service effort and user experience.

Key Responsibilities

• Own the product vision, strategy and outcome‑based roadmap for the artwork and packaging portfolio, aligned to business priorities, enterprise technology direction and product lifecycle needs.
• Partner with Business Process Owners, leaders and users to identify unmet needs, simplify processes and translate evidence into product outcomes, epics, features, user stories and clear acceptance criteria.
• Own and continuously refine the product backlog, making transparent priority and release trade‑offs based on value, urgency, cost, user impact, risk, compliance, capacity, technical debt and dependencies.
• Lead discovery, planning and delivery with Business Analysts, Architects, Engineers, Testers and partners; clarify decisions quickly, accept completed work against agreed outcomes and maintain coherence between strategy and execution.
• Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI‑assisted output has been reviewed before acceptance; coach the team in responsible use, including using AI as a coach to challenge assumptions and trade‑offs.
• Develop product investment proposals and manage the approved budget, forecasts, supplier costs, benefits, assumptions and total cost of ownership, ensuring investment remains linked to measurable outcomes.
• Define and review measures for adoption, process performance, user experience, stability, service effort, delivery flow and benefit realisation; use insights and feedback to adjust the roadmap and backlog.
• Ensure solutions and changes are secure, integrated, scalable, validated, supportable and compliant with architecture, cyber security, data protection, quality, GxP, change control, records and service‑readiness requirements.
• Own product risks, dependencies, technical debt, obsolescence, operational continuity and service performance, documenting decisions and escalating material trade‑offs through the appropriate governance forums.
• Lead capability‑led vendor and solution evaluations, influence supplier roadmaps and negotiate commercial decisions, and hold internal and external delivery partners accountable for product outcomes and service expectations.
• Drive adoption and continuous improvement by embedding business change, training, onboarding, release communication, documentation and support‑model requirements, while identifying responsible opportunities for standardisation, automation, data and AI.
• Coach and develop Senior Product Owners, Product Owners and Product Analysts, providing regular feedback and development support to strengthen product judgement, ownership and delivery capabilities.

Basic Requirements

Education & Professional Qualifications

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Area of Specialization - Artwork & Packaging processes, workflows and platforms
• Strategic product leadership and end‑to‑end product leadership
• Vision, roadmap, investment prioritization, and value realization
• Executive stakeholder engagement, alignment, and governance
• Leadership of product strategy, requirements, backlog, and delivery outcomes
• Driving agile operating models, cross‑functional collaboration, and organizational change
• Championing user‑centric innovation, adoption, and business transformation
• Ownership of product performance, operational excellence, service resilience, and continuous improvement
• Leadership in enterprise architecture, data strategy, integrations, security, and technology governance
• Influencing and shaping standards, best practices, and product management capabilities across the organization
• Deep understanding of regulated manufacturing, supply chain, quality, and laboratory domains, ensuring compliance‑by‑design and risk‑based decision making

Minimum Level of Job‑Related Experience Required

• Typically 7+ years of experience across product management, product ownership, digital transformation or technology delivery in regulated manufacturing, supply chain, quality, laboratory or life‑sciences environments.
• Experience in artwork and packaging processes, workflows and platforms.
• Proven accountability for a product or capability from vision, roadmap and investment case through backlog, release, adoption, service performance and lifecycle decisions.
• Hands‑on experience translating complex process and user needs into outcomes, epics, features, user stories, acceptance criteria and release priorities.
• Experience leading discovery and iterative delivery in agile or hybrid environments and making timely scope, priority and acceptance decisions with cross‑functional teams.
• Exposure to AI tooling used for discovery, refinement or drafting.
• Demonstrated ability to prioritise using business value, user impact, cost, urgency, risk, compliance, operational continuity, capacity and technical dependencies.
• Experience defining product metrics and using adoption, process, user, service reliability and delivery data to improve performance and evidence benefit realisation.
• Experience developing business cases, managing budgets and forecasts, assessing total cost of ownership and supporting funding and commercial decisions.
• Strong understanding of architecture, integration, cyber security, data protection, GxP validation, quality, change control, service readiness and operational resilience.
• Experience evaluating solutions, managing strategic suppliers and system integrators, and holding partners accountable for delivery, service and lifecycle outcomes.
• Evidence of influencing senior stakeholders, resolving competing priorities and leading global teams through product, process and organisational change.
• Required to make informed product decisions that impact business processes, user experience, and operational performance.

Preferred

• Industry certifications highly desirable (e.g., Agile Methodologies, CPM, Product Ownership, Product Management, ITIL).

Skills Application Integrations, Application Programming Interface (API) Security, CI/CD, Cloud Engineering, Configuration Management (CM), Database Management, Data Engineering, Data Integration, Front‑End Development, Internet of Things (IoT), Mobile Development, RESTful API Design, Security System Design, Software Development Life Cycle (SDLC), Version Control, Web Development

#AGTech #GSK-LI

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.