Associate Director, Operations (Fincrime)

Concentrix; Bengaluru; Vor Ort; INR 6.000.000 - 9.000.000; Vollzeit

Zusammenfassung

Concentrix in Bengaluru seeks a senior leader to manage operations for fintech clients. You will own P&L, drive operational improvements, and lead a global team with scalable processes.

The role requires strategy development, cross-geography growth, and best-practice deployment across offerings. You will also drive innovation, ensure regulatory compliance, and maintain high client satisfaction by acting as the voice of the customer.

Qualifikationen

• 16+ years of operations experience within a BPO/Contact Center, including recent operations leadership.
• Profound understanding of banking operations: Transaction monitoring, Sanctions, KYC, CDD/EDD, AML, AFC, Disputes.
• Willing to work from office and in shifts as required.

Aufgaben

• P&L: Manage P&L of the business operations and drive the overall strategy.
• Operations: Lead improvements and optimize resource allocation across teams.
• Team management: Lead a large, global team and build scalable processes.
• Strategy: Align growth objectives with budgets, expansion, and service design.
• Business Growth: Collaborate with Sales & Marketing across geographies.
• Best practices: Deploy best practices across offerings and domains.
• Innovation: Drive client-focused innovation and value add efforts.
• Compliance: Ensure compliance with client regulatory requirements.
• Client Satisfaction: Maintain strong client relationships and voice of the customer.

Kenntnisse

16+ years of operations experience

Banking operations knowledge

Flexible to work from office and in-sh

Jobbeschreibung

We are seeking a senior leader who will be responsible for managing the operations for leading multiple Fintech client(s) in Bangalore.

ESSENTIAL JOB ELEMENTS

• P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
• Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.
• Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure.
• Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
• Business Growth: Support business growth by collaborating with Sales & marketing across geographies.
• Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
• Innovation: Lead innovation & value add efforts between Client and Concentrix.
• Compliance: Ensure compliance with all client regulatory requirements
• Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.

PROFILE & EXPERIENCE

• 16+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
• Profound understanding of banking operations, particularly in Transaction monitoring, Sanctions, Screening, KYC (Know Your Customer), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), Chargeback, Disputes, Fraud Investigations, AML (Anti-Money Laundering), and AFC (Anti-Financial Crime).
• Flexible to Work from office and in shifts