Associate Director – Operations

Uplers; Bengaluru; On-site; INR 4,200,000 - 7,000,000; Full time

Benefits offered by this job

Biannual appraisals

Employee Stock Options

Comprehensive health cover for you and

Personal development budget

Flexible working hours

Open door policy

Generous parental leave

Documented equal pay policy

Education assistance

Complete work autonomy and ownership

Job summary

Intugine – Logistics through Innovation is seeking an Associate Director – Operations to lead large, end-to-end implementations for enterprise clients with high ticket size. You will oversee a 30–50 person implementation team, interact with customers and partners, and drive operational excellence across hardware- and IoT-enabled SaaS solutions.

The role requires 8–10 years of relevant experience, an MBA from a Tier-1 institute, and a proven ability to manage complex delivery timelines while

Qualifications

• 8–10 years of experience in supply chain, logistics-tech or enterprise SaaS, with hardcore implementation exposure to IoT-based / hardware-integrated products.
• Proven experience managing large teams (30–50 people) in operations-heavy organisations.
• Background in supply chain design and/or director-level strategy / supply chain roles.

Responsibilities

• Own end-to-end implementation of our solution at top customers with high ticket size — ensuring timely go-live by directing and guiding the team and applying operational excellence tools to resolve problems, including training.
• Own supply chain solution design and implementation strategy for new and existing enterprise accounts — translating client requirements into deployable, scalable implementation plans.
• Lead, manage and coach an implementation team of 30–50 people across program/project management, field implementation and on-ground support functions.
• Travel to client locations as needed to understand requirements, train clients on our solutions, and build lasting relationships.
• Drive end-to-end delivery of IoT-based / hardware-integrated supply chain solutions, ensuring speed, quality and consistency across rollouts.
• Design and set up implementation processes, and drive continuous improvement of the same.
• Collaborate with the technical team to configure our platform to client requirements and troubleshoot technical issues raised by clients.
• Reduce time-to-implementation and directly influence revenue realisation timelines by removing delivery bottlenecks.
• Get hands-on with live implementation issues — diagnose root causes and resolve on-ground hiccups that block go-live or adoption.
• Set and monitor KPIs (implementation timelines, revenue realisation, team utilisation) to assess projects and give leadership visibility.
• Partner with Sales, Product, Engineering and Customer Success to build a repeatable, scalable implementation playbook.
• Build and mentor a second line of program/project managers to support scale across geographies and accounts.

Skills

IoT

Hardware implementation

Api integration

Data Pipelines

SaaS

Education

MBA from a Tier-1 institute

Job description

Experience: 8.00 + years

Salary: Confidential (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full time Permanent Position

Client: Intugine – Logistics through Innovation (note: this is a requirement for one of Uplers' client)

What do you need for this opportunity?

Must have skills required:

IoT, Hardware implementation, Api integration, Data Pipelines, SaaS

Intugine – Logistics through Innovation is Looking for:

Role Summary

The Associate Director – Operations plays a pivotal, high-responsibility role in the business and is central to supporting its growth. Beyond overseeing all operational areas of implementation, this person interacts directly with customers and partners, and leads a large team of managers and operations executives. We're looking for someone who has run large implementation teams in operations-heavy, hardware/IoT-enabled SaaS environments, and who is equally comfortable in strategy rooms and on the ground solving live implementation hiccups.

Key Responsibilities

• Own end-to-end implementation of our solution at top customers with high ticket size — ensuring timely go-live by directing and guiding the team and applying operational excellence tools to resolve problems, including training.
• Own supply chain solution design and implementation strategy for new and existing enterprise accounts — translating client requirements into deployable, scalable implementation plans.
• Lead, manage and coach an implementation team of 30–50 people (direct and indirect reports) across program/project management, field implementation and on-ground support functions.
• Travel to client locations as needed to understand requirements, train clients on our solutions, and build lasting relationships.
• Drive end-to-end delivery of IoT-based / hardware-integrated supply chain solutions, ensuring speed, quality and consistency across rollouts.
• Design and set up implementation processes, and drive continuous improvement of the same.
• Collaborate with the technical team to configure our platform to client requirements and troubleshoot technical issues raised by clients.
• Reduce time-to-implementation and directly influence revenue realisation timelines by removing delivery bottlenecks.
• Get hands-on with live implementation issues — diagnose root causes and resolve on-ground hiccups that block go-live or adoption.
• Set and monitor KPIs (implementation timelines, revenue realisation, team utilisation) to assess projects and give leadership visibility.
• Partner with Sales, Product, Engineering and Customer Success to build a repeatable, scalable implementation playbook.
• Build and mentor a second line of program/project managers to support scale across geographies and accounts.

What We're Looking For

• 8–10 years of experience in supply chain, logistics-tech or enterprise SaaS, with hardcore implementation exposure to IoT-based / hardware-integrated products.
• Proven experience managing large teams (30–50 people) in operations-heavy organisations.
• Background in supply chain design and/or director-level strategy / supply chain roles, ideally from new-age 3PL, logistics or quick-commerce companies.
• Track record of owning implementation timelines and revenue realisation as measurable outcomes, not just delivery milestones.
• Ability to see the big picture as well as the finer details — equally comfortable in daily operational matters and larger strategic goals, with a systematic, organised approach to work.
• Strong problem-solving instinct — comfortable getting into the weeds of an implementation to unblock it, not just managing from a dashboard.
• Brilliant communication and interpersonal skills, able to deal with people at all levels in a direct, diplomatic way; strong understanding of customer/client requirements.
• Effective time management, prioritisation and delegation, with the ability to lead, coach, inspire and motivate a large team.
• MBA from a Tier-1 institute is mandatory.
• Prior exposure to enterprise hardware implementation (e.g. barcode/IoT device rollouts) is a strong plus.
• Desire to assume responsibility and work autonomously; highly organised and able to juggle numerous priorities.

Perks

• Biannual appraisals — why wait a year to get rewarded
• Employee Stock Options — take a slice of the pie and grow with us
• Comprehensive health cover for you and your loved ones
• Personal development budget to upskill yourself
• Flexible working hours — set your own work hours
• Open door policy — no cubicles
• Generous parental leave
• Documented equal pay policy
• Education assistance
• Complete work autonomy and ownership
• Employee life-skills training — tax saving, investments, mental well-being, health & fitness
• Company outings and paid time off