Associate Director Operational Excellence

Optum India; Gurugram District; On-site; INR 6,000,000 - 9,500,000; Full time

Job summary

Optum India is seeking an experienced AI strategy leader to design and drive enterprise AI programs across business units in India. This IC role collaborates with stakeholders, leads innovation forums from ideation to implementation, and accelerates AI scale with measurable metrics.

You will engage CXOs, manage transformation roadmaps, and ensure alignment with company policies while delivering high-visibility impact and learning opportunities.

Qualifications

• Bachelor's degree in any discipline.
• PM certification or MBA (top tier institute).
• 10+ years of work experience.
• Experience in projects involving emerging technologies (automation, ML, NLP, AI).
• Experience in managing innovation forums.
• Experience in AI strategy build.
• Experience collaborating with leadership levels across organizations.
• Program management experience in transformation roadmaps (AI/ML/ Gen AI).
• Change management experience.
• Excellent communication & presentation skills.

Responsibilities

• AI strategy development across business units and CXO alignment.
• Manage execution readiness for identified AI initiatives.
• Improve current processes with AI.
• Collaborate across operations, transformation, data, AI and technology teams.
• Adhere to company policies, work location, team assignments, and flexible work arrangements.

Skills

Communication skills

Presentation skills

Stakeholder management

Program management

AI strategy

Change management

Project Management certification

Education

Bachelor's degree

MBA or PMP Certification

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

We are looking for individuals who have experience in building AI strategy for organization and business units and can program manage large innovation forums for the enterprise. This will be a IC role where the individual will work across stakeholders and help design the AI strategy and also co-lead innovation forums from ideation to implementation of ideas across enterprise. This will be a high visibility role with accelerated learning.

Primary Responsibilities

• Overall AI strategy development across buisness units, stakeholder management, CXO alignment, strategic thinking, program management of large innovation forums, hands on experience of deploying and conceptualising right metrics for AI scale
• Execution readiness for identified AI first initiatives
• Process improvement and reimagination of current processes with AI
• Collaboration across operations, transformation, data, AI and technology teams
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• Bachelor's Degree in any discipline
• Project Management certification / Master's of Business Administration - top tier institute
• 10+ years of work experience
• Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intellgience, etc)
• Experience in managing innovation forums
• Experience in a AI strategy build
• Extensive experience in working with stakeholders across leadership levelsng employment
• Extensive work experience in working in a collaborative environment
• Program management - Experience in managing transformation roadmaps - AI/ML/ Gen Ai program management experience / Exposure to deploying latest tech / automations to solve business problems
• Demonstrated experience in change management
• Proven excellent communication & presentation skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.