Associate Director Operational Excellence

Taleo; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

UnitedHealth Group is seeking an Associate Director of Operational Excellence to lead AI strategy across business units, align with CXOs, and manage large innovation forums from ideation to implementation.

This IC role requires 10+ years of experience with automation, ML, NLP, and AI, strong program management, stakeholder collaboration, and change management to drive transformation and measurable improvements.

Qualifications

• Bachelor's Degree in any discipline.
• PM certification or MBA from a top-tier institute.
• 10+ years of work experience.
• Experience in projects involving automation, ML, NLP, AI, etc.
• Experience in managing innovation forums.
• Experience in an AI strategy build.
• Extensive experience working with leadership across functions.
• Program management - transformation roadmaps AI/ML/ Gen AI.
• Proven experience in change management.

Responsibilities

• AI strategy development across business units, stakeholder management, CXO alignment, and program management of large innovation forums.
• Execution readiness for identified AI-first initiatives.
• Process improvement and reimagination of current processes with AI.
• Collaboration across operations, transformation, data, AI and technology teams.
• Comply with all applicable company policies and flexible work arrangements.

Skills

AI strategy

Program management

Stakeholder management

Change management

Cross-functional collaboration

Executive alignment

Education

Bachelor's degree

MBA or PMP

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Director Operational Excellence (2392808)

Associate Director Operational Excellence - 2392808

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for individuals who have experience in building AI strategy for organization and business units and can program manage large innovation forums for the enterprise. This will be a IC role where the individual will work across stakeholders and help design the AI strategy and also co-lead innovation forums from ideation to implementation of ideas across enterprise. This will be a high visibility role with accelerated learning.

Primary Responsibilities:

• Overall AI strategy development across buisness units, stakeholder management, CXO alignment, strategic thinking, program management of large innovation forums, hands on experience of deploying and conceptualising right metrics for AI scale
• Execution readiness for identified AI first initiatives
• Process improvement and reimagination of current processes with AI
• Collaboration across operations, transformation, data, AI and technology teams
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's Degree in any discipline
• Project Management certification / Master's of Business Administration - top tier institute
• 10+ years of work experience
• Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intellgience, etc)
• Experience in managing innovation forums
• Experience in a AI strategy build
• Extensive experience in working with stakeholders across leadership levelsng employment
• Extensive work experience in working in a collaborative environment
• Program management - Experience in managing transformation roadmaps - AI/ML/ Gen Ai program management experience / Exposure to deploying latest tech / automations to solve business problems
• Demonstrated experience in change management

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.