Associate Director, Market Leadership, OTS - Financial Services

Randstad; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Randstad in Mumbai is seeking a senior leader to drive Operational Talent Solutions, overseeing client partnerships, service delivery, and cross-country teams. The role emphasizes budget ownership, strategic initiatives, risk mitigation, and value-adding client engagements.

The position requires strong leadership, budget/P&L accountability, and the ability to translate market requirements into actionable plans.

Responsibilities

• Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals. (Financial Services Specialism)
• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
• Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Operational Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Operational Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
• Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
• Provides guidance, training, and mentorship to broad team members in Operational Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
• Leads the negotiation of terms, pricing, and service agreements specific to Operational Talent Solutions with clients.
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Operational Talent Solutions.

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Responsibilities

• Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals. (Financial Services Specialism)
• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
• Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Operational Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Operational Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
• Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
• Provides guidance, training, and mentorship to broad team members in Operational Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
• Leads the negotiation of terms, pricing, and service agreements specific to Operational Talent Solutions with clients.
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Operational Talent Solutions.

Grade Descriptor

• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
• Decisions are guided by resource availability and business area objectives
• Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment