Associate Director - Employee Relations

BrothersTech; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

BrothersTech in Gurugram, India seeks a Senior Manager / Associate Director to build and lead an Employee Engagement function for a large, distributed, client-facing workforce. The role demands establishing the operating model, managing SPOCs, and driving engagement initiatives to improve retention and business outcomes.

The candidate should have extensive HR experience, including Employee Engagement, HRBP or People Operations, with exposure to IT services or similar environments.

Qualifications

• 1014 years of progressive HR experience.
• At least 4–5 years in Employee Engagement, HRBP or People Operations.
• Experience within IT Services, Staffing, Consulting, GCC or similar client-facing environments.
• Proven experience building or scaling an engagement function/team.

Responsibilities

• Build and lead the Employee Engagement function and operating model.
• Develop and manage a network of Employee Engagement SPOCs/Partners across client accounts and locations.
• Design and drive engagement programs including eNPS, pulse surveys, recognition, well-being and employee connect initiatives.
• Partner with Delivery, HR and business leaders to identify employee concerns and attrition risks early.
• Build KPIs around engagement, attrition, absenteeism, participation and retention.
• Measure and demonstrate the ROI of employee engagement initiatives.
• Present engagement insights and business impact to senior leadership.
• Manage the engagement budget and continuously improve programs based on data and employee feedback.
• Help scale the function across multiple geographies as the organization grows.

Skills

Employee Engagement

HRBP

People Operations

Stakeholder Management

Job description

Location: Gurugram, India

Level: Senior Manager / Associate Director

Experience: 1014 years

Function: Human Resources

Travel: Pan-India, as required

We are looking for an experienced Employee Engagement leader to build and lead a dedicated engagement function for a large, distributed and client-facing workforce.

This is not just an employee engagement program management role. We need someone who can build the function from the ground up, create the operating model, manage engagement teams/SPOCs, work closely with business and delivery leadership, and demonstrate how engagement impacts retention and business outcomes.

What you will be doing

• Build and lead the Employee Engagement function and operating model
• Develop and manage a network of Employee Engagement SPOCs/Partners across client accounts and locations
• Design and drive engagement programs including eNPS, pulse surveys, recognition, well-being and employee connect initiatives
• Partner with Delivery, HR and business leaders to identify employee concerns and attrition risks early
• Build KPIs around engagement, attrition, absenteeism, participation and retention
• Measure and demonstrate the ROI of employee engagement initiatives
• Present engagement insights and business impact to senior leadership
• Manage the engagement budget and continuously improve programs based on data and employee feedback
• Help scale the function across multiple geographies as the organization grows

What we are looking for

• 1014 years of progressive HR experience
• At least 45 years in Employee Engagement, HRBP or People Operations
• Experience within IT Services, Staffing, Consulting, GCC or similar client-facing environments
• Proven experience building or scaling an engagement function/team
• Experience managing a distributed workforce or SPOC/Engagement Partner model
• Strong understanding of employee retention, attrition and engagement metrics
• Comfortable building business cases and connecting HR initiatives to measurable financial/business outcomes
• Strong stakeholder management skills with the ability to work with senior HR, Delivery and Business leadership
• Experience supporting employees across multiple locations/geographies would be an advantage

The role will initially have a Pan-India focus and may eventually expand into a broader global Employee Engagement function. Candidates should therefore be comfortable with travel and working across different time zones when required.

Compensation and final designation will be based on the candidate's experience and current level.