Associate Director - Delivery Operations

Brick & Bolt; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

A forward-thinking design and construction firm in Bengaluru seeks an Associate Director - Design Operations to manage design delivery and enhance customer interactions. You will ensure timely approvals, streamline workflows, and collaborate with internal teams. The ideal candidate has over 7 years of experience in design operations and is skilled at translating technical language for clients. Join us to shape the future of building while leading innovative projects in a dynamic environment.

Qualifications

• 7+ years of relevant experience in design operations, customer delivery, or project leadership.
• Fluent in both design-speak and customer-speak.
• Experience managing escalations and large-volume design pipelines.
• Track progress and ensure approvals and payments
• Build dashboards to track project health and NPS
• Collaborate with Architects, Customer Success, Sales, and Finance

Responsibilities

• Manage and monitor the entire structural design process from kickoff to sign-off.
• Act as the glue between architects and customers, translating technical drawings.
• Collaborate with internal teams to ensure alignment.
• Oversee payment collection aligned with project progress
• Develop and optimize dashboards for project health and customer feedback

Skills

Design operations

Project leadership

Customer delivery

Analytical thinking

Emotional intelligence

Education

Bachelor's/Master’s in Architecture, Civil Engineering, or Design Management

Tools

Dashboards

Job description

Associate Director – Design Operations

The Role in a Nutshell:

You're the power player behind smooth design delivery. As Associate Director – Design Operations, you're the one ensuring architects can do their best work and customers get exactly what they envisioned without delays, confusion, or chaos. You'll streamline design workflows, align internal teams, handle escalations like a diplomat, and make sure payments follow the progress.

What You’ll Do

• Act as the glue between the architects and the customers, translating technical drawings into customer-friendly conversations and vice versa.
• Manage and monitor the entire structural design process from kickoff to sign-off. Keep timelines tight and expectations tighter.
• Jump in to resolve any issues, escalations, or confusion that pops up. Be the calm, composed fixer everyone counts on.
• Track project progress and ensure timely approvals and payment collections.
• Build and maintain dashboards that track project health, turnaround time, feedback loops, and customer NPS, and improve them continuously.
• Collaborate with internal teams, Architects, Customer Success, Sales, and Finance to make sure everyone is in sync and on mission.

Who You Are

• Bachelor's/Master’s in Architecture, Civil Engineering, or Design Management
• 7+ years of relevant experience in design operations, customer delivery, or project leadership
• Fluent in both design-speak and customer-speak
• A process-driven person who can also think creatively when plans go sideways
• Experience managing escalations and large-volume design pipelines

Bonus Points If You

• Have worked in a tech-enabled design or construction company
• Know how to keep both designers and customers happy (no small feat!)
• Bring a mix of analytical thinking and emotional intelligence

Why Join Us?

Because we’re not building buildings we’re building the future of building. At Brick&Bolt, you’ll work with the smartest minds in design, engineering, and operations. You’ll own meaningful projects, drive tangible outcomes, and redefine how design delivery works at scale.

Seniority level

• Director

Employment type

• Full-time

Job function

• Customer Service and Other

Industries

• Interior Design, Internet Marketplace Platforms, and Construction