Associate Director - Delivery

Omega Healthcare; Chennai District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Omega Healthcare is seeking a Project Delivery Lead to lead and manage the delivery team for successful project execution in Chennai. The role involves developing effective delivery strategies, collaborating with cross-functional teams, and mentoring junior staff.

The ideal candidate should have proven experience in managing large-scale projects, strong understanding of CRM and BPO operations, along with excellent leadership and communication skills. This position offers opportunities for growth and development.

Qualifications

• Proven experience in managing large-scale projects and teams.
• Strong understanding of CRM/IT Enabled Services/BPO operations and processes.
• Excellent leadership and communication skills to motivate and inspire team members.

Responsibilities

• Lead and manage the delivery team for successful project execution.
• Develop and implement effective delivery strategies to meet business objectives.
• Collaborate with cross-functional teams to identify and mitigate risks.

Skills

Project management

CRM/IT Enabled Services/BPO operations

Leadership

Communication

Data analysis

Problem-solving

Job description

Roles and Responsibility

• Lead and manage the delivery team for successful project execution.
• Develop and implement effective delivery strategies to meet business objectives.
• Collaborate with cross-functional teams to identify and mitigate risks.
• Analyze and resolve complex technical issues to ensure high-quality service delivery.
• Mentor and guide junior team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to measure delivery effectiveness.

Job Requirements

• Proven experience in managing large-scale projects and teams.
• Strong understanding of CRM/ IT Enabled Services/BPO operations and processes.
• Excellent leadership and communication skills to motivate and inspire team members.
• Ability to analyze complex data and make informed decisions to drive business growth.
• Experience with change management and process improvement initiatives.
• Strong problem-solving skills to resolve complex technical issues.