Associate Director

THL; Hyderabad; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Infinx seeks an Associate Director – COE for Healthcare Revenue Cycle Management to lead and govern a Center of Excellence. You will drive best practices, standardize processes, and implement digital tools across end-to-end RCM operations to improve financial outcomes and efficiency.

You will collaborate with executives, define KPIs, and lead teams of SMEs and analysts to deliver value, reduce costs, and enhance client satisfaction in a dynamic healthcare setting.

Qualifications

• Bachelor’s degree in Healthcare Administration, Life Sciences, Finance, or related field.
• MBA/MHA preferred for leadership roles.
• 12–16+ years of experience in healthcare RCM operations.
• Experience working with US healthcare market is mandatory for global roles.

Responsibilities

• Lead the design, implementation, and expansion of the RCM COE strategy aligned with organizational goals.
• Establish governance frameworks, operating models, and best practices across all RCM functions.
• Act as SME for revenue cycle operations and transformation initiatives.
• Collaborate with executives to define KPIs and performance benchmarks.
• Drive end-to-end process optimization across patient access, coding, billing, AR, denials, and posting.

Skills

Leadership

RCM domain knowhow

Analytics

Stakeholder mgmt

Process excellence

Education

Bachelor’s degree in Healthcare Administration / Life Sciences / Finance

MBA / MHA (preferred)

Tools

EHR

Practice Management Systems

RPA / AI tooling

Job description

Job Description

12 - 16 Years

Permanent

Group Company:

Infinx

Designation:

AD - RCM COE

Role Overview

The Associate Director – COE for Healthcare Revenue CycleManagement (RCM) is a strategic leadership role responsible for establishing,governing, and optimizing a Center of Excellence to drive best practices,process standardization, innovation, and performance excellence across RCMfunctions. This role will focus on improving financial outcomes, enhancingoperational efficiency, ensuring compliance, and driving digital transformationacross the end-to-end revenue cycle.

Key Responsibilities

• Leadthe design, implementation, and expansion of the RCM COE strategy alignedwith organizational goals.
• Establishgovernance frameworks, operating models, and best practices across all RCMfunctions.
• Actas a subject matter expert (SME) for revenue cycle operations andtransformation initiatives.
• Collaboratewith executive stakeholders to define KPIs and performance benchmarks.

2. Process Excellence & Standardization

• Driveend-to-end process optimization across key RCM areas:
  • PatientAccess & Registration
  • Coding(ICD-10, CPT, HCPCS)
  • Billing& Charge Entry
  • AccountsReceivable (AR) Management
  • DenialsManagement
  • PaymentPosting
• ImplementLean, Six Sigma, or similar methodologies to improve quality and reduceturnaround time.
• DevelopSOPs, playbooks, and standardized workflows.

3. Analytics, Reporting & Performance Management

• Defineand monitor KPIs such as:
  • Daysin AR
  • NetCollection Rate
  • FirstPass Yield
  • DenialRate
  • CashAcceleration
• Developadvanced reporting dashboards and predictive analytics frameworks.
• Identifytrends, root causes, and implement corrective actions.
• Leadinitiatives in:
  • RPA(Robotic Process Automation)
  • AI/ML-drivencoding and denial prediction
  • Workflowautomation tools
• Partnerwith IT/product teams to deploy technology solutions (EHR, practicemanagement systems).
• Driveinnovation to enhance productivity and reduce cost-to-collect.

5. Compliance & Risk Management

• Ensureadherence to regulatory requirements such as:
  • HIPAA
  • CMSguidelines
  • Payer-specificpolicies
• Conductaudits and quality assurance programs.
• Mitigatecompliance and operational risks.

6. Stakeholder Management

• Engagewith internal and external stakeholders including:
  • Clients/ Providers
  • Payers
  • Seniorleadership
• Presentinsights, improvements, and business outcomes to executives.
• Driveclient satisfaction and account growth through value-driven outcomes.

7. Team Leadership & Capability Development

• Leadand mentor COE teams including SMEs, analysts, and process experts.
• Buildcapability frameworks, training programs, and certification pathways.
• Fostera culture of continuous improvement, innovation, and collaboration.

Required Qualifications

Education

• Bachelor’sdegree in Healthcare Administration, Life Sciences, Finance, or relatedfield
• MBA/ MHA (preferred)

Experience

• 12–16+years of experience in healthcare RCM operations
• Minimum5–7 years in leadership / COE / transformation roles
• Strongexposure to end-to-end RCM processes
• Experienceworking with US healthcare market (mandatory for global roles)

Job Snapshot

Updated Date

Oct 27, 2026

Job ID

Job_805

Function

Archive (Do Not Use)

Location