Associate Customer Support Engineer - Intern

Navis Software India Private Limited; Chennai District; On-site; INR 420,000 - 700,000; Full time

Job summary

Kaleris is hiring a Support Engineer to join the Chennai Customer Support (Technical Product Support) team. This role focuses on troubleshooting, analysis, and customer advocacy for TOS products such as N4, Master Terminal, and Octopi.

The engineer will handle support cases, collaborate with global teams, and ensure customer satisfaction. Education in CS/IT is required, and excellent English communication is essential.

Qualifications

• Engineering degree in Computer Science or IT with CGPA 7.5+
• Knowledge of Java and XML technologies is required
• Familiarity with MS SQL Server and Oracle databases
• Strong English communication and customer-service orientation

Responsibilities

• Support and troubleshoot software applications.
• Manage customer reported cases through to resolution.
• Verify, reproduce and isolate faults in software.
• Explain technical details clearly to customers.
• Act as customer advocate throughout the lifecycle.
• Willing to work in shifts and in virtual teams across locations.
• Learn and adopt new technologies and services.
• Perform account management tasks and assist with go-lives.
• Travel as needed and work extended hours when required.

Skills

English communication

Customer service orientation

Team collaboration

Shift adaptability

Education

B.E./B.Tech in CS/IT

Tools

Java

XML

Apache

Spring

Hibernate

J2EE

MS SQL Server

Oracle

Job description

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

We’re hiring super bright engineers to join our Chennai Customer Support (Technical Product Support) team as we transform how the things we eat, wear, and play with, are transported worldwide.

The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi. This role involves managing customer accounts and collaborating with global teams to deliver technical solutions. This is not a developer role—Support Engineer do not write or fix code. Our focus is on troubleshooting, analysis, and customer advocacy. If you’re naturally a helper, enjoy assisting people with computer software issues and are able to explain technical details simply, we’d like to meet you.

Responsibilities

• Support and troubleshoot software applications
• Manage customer reported cases/issues through to resolution
• Verify, reproduce and isolate faults in software reported by the Customers
• Answer customer queries with detailed investigation and clear communication
• Serve as customer advocate throughout the customer lifecycle
• Must be willing to work in shift based on business needs
• Apply analytical thinking and strong technical troubleshooting skills
• Learn and adopt new technologies and services
• Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
• Travel as needed and work extended hours under tight deadlines when required

Requirements

• Education Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
• Technical Skills Knowledge and/or on experience with JAVA, XML, Apache and client-server applications. Knowledge and/or experience in coding with Core Java / Groovy is advantageous
• Familiarity with MS SQL Server, Oracle and Java frameworks (Spring, Hibernate, J2EE)
• Understanding of relational database structures and web-based enterprise solutions
• Soft Skills Excellent written and verbal communication in English. Strong Customer Service orientation Detail-oriented, self-motivated and assertive communicator Ability to work in shifts and collaborate in virtual teams across locations Leadership, time management and organizational skills

Optional Qualifications

• Hands on experience with Java Programming
• Experience with Windows server including clustering and VMWare Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Kaleris is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.