Customer Support Engineer

Kaleris Company; Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

Kaleris Company is seeking a Customer Support Engineer in Chennai. The role involves troubleshooting software applications and managing customer queries. Candidates should hold an Engineering degree and have 3-5 years of experience in technical support, especially within the logistics or shipping industries. Strong technical skills in JAVA, XML, and SQL Server are essential. The position requires shift work and excellent communication skills in English. Kaleris promotes diversity and inclusiveness in the workplace.

Qualifications

• 3-5 years of experience in Technical / Product support, including at least 2 years supporting Enterprise Software Solutions.
• Experience in container terminal, shipping, or logistics industries preferred.
• Excellent written and verbal communication in English.

Responsibilities

• Support and troubleshoot software applications.
• Manage customer cases/issues through to resolution.
• Serve as customer advocate throughout the customer lifecycle.

Skills

Analytical thinking

Technical troubleshooting

Customer service orientation

Communication in English

Education

Engineering Degree (B.E / B.Tech) in Computer Science or IT

Tools

JAVA

XML

Apache

MS SQL Server

Oracle

Core Java/Groovy

Java frameworks (Spring, Hibernate, J2EE)

Job description

Customer Support Engineer page is loaded## Customer Support Engineerlocations: Chennaitime type: Full timeposted on: Posted Todayjob requisition id: R-100530**Job Description:**## Responsibilities* Support and troubleshoot software applications* Manage customer cases/issues through to resolution* Verify, reproduce and isolate faults in software, as reported by the Customers* Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Serve as customer advocate throughout the customer lifecycle* Must be willing to work in shift based on business needs* Apply analytical thinking and strong technical troubleshooting skills* Learn and adopt new technologies and services* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues* Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives* Travel as needed and work extended hours under tight deadlines when required## Requirements* Education + Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher* Experience + 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions + Experience in container terminal, shipping, or logistics industries preferred. + Exposure to container terminal automation is a plus.* Technical Skills + Strong analytical and technical troubleshooting skills across various applications and technologies + Hands-on experience with JAVA, XML, Apache and client-server applications. + Knowledge and experience in coding with Core Java/Groovy is advantageous + Familiarity with **MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)** + Understanding of relational database structures and web-based enterprise solutions* Soft Skills + Excellent written and verbal communication in English. + Strong Customer Service orientation + Detail-oriented, self-motivated and assertive communicator + Ability and willingness to work in shifts and collaborate in virtual teams across locations + Leadership, time management and organizational skillsKaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.