Customer Support Engineer

Navis Software India Private Limited; Chennai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Navis Software India Private Limited is looking for a Support Specialist responsible for software application support and customer case resolution. The role involves troubleshooting and managing customer cases, alongside shift work as needed.

Qualified candidates should have an Engineering Degree (B.E/B.Tech) in Computer Science or IT-related fields, with 3-5 years of experience in Technical/Product support. The ideal candidate will possess strong analytical and troubleshooting skills, particularly with JAVA and XML.

Join us to help create a connected global supply chain!

Qualifications

• 3-5 years in Technical/Product support (Application Support) including at least 2 years supporting Enterprise Software Solutions.
• CGPA of 7.5 or higher in relevant Engineering Degree.

Responsibilities

• Support and troubleshoot software applications.
• Manage customer cases/issues through to resolution.
• Participate in a global 24/7 on-call duty roster to manage critical issues.

Skills

Analytical skills

Technical troubleshooting

Customer service orientation

Java

XML

Education

Engineering Degree (B.E/B.Tech) in Computer Science or IT-related disciplines

Tools

MS SQL Server

Oracle

Java frameworks (Spring, Hibernate, J2EE)

Job description

Job Description: Kaleris is seeking a support specialist responsible for software application support and customer case resolution. The role includes troubleshooting, customer advocacy, shift work, and on‑call duties.

Responsibilities

• Support and troubleshoot software applications
• Manage customer cases/issues through to resolution
• Verify, reproduce and isolate faults in software as reported by customers
• Answer customer queries with detailed investigation and clear communication using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources
• Serve as customer advocate throughout the customer lifecycle
• Work in shifts as required by business needs
• Apply analytical thinking and strong technical troubleshooting skills
• Learn and adopt new technologies and services
• Participate in a global 24×7 on‑call duty roster to manage critical (P1) issues
• Perform account management tasks such as case reviews, customer conference calls, and assisting with project go‑lives
• Travel as needed and work extended hours under tight deadlines when required

Qualifications

• Education: Engineering Degree (B.E/B.Tech) in Computer Science or IT‑related disciplines with a CGPA of 7.5 or higher
• Experience: 3‑5 years in Technical/Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
• Preferred: Experience in container terminal, shipping, or logistics industries; exposure to container terminal automation is a plus

Technical Skills

• Strong analytical and technical troubleshooting skills across various applications and technologies
• Hands‑on experience with JAVA, XML, Apache and client‑server applications
• Knowledge and experience in coding with Core Java/Groovy is advantageous
• Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
• Understanding of relational database structures and web‑based enterprise solutions

Soft Skills

• Excellent written and verbal communication in English
• Strong customer‑service orientation
• Detail‑oriented, self‑motivated and assertive communicator
• Ability and willingness to work in shifts and collaborate in virtual teams across locations
• Leadership, time‑management and organizational skills

Kaleris is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future.