Associate Customer Success Manager

MoEngage Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Work at Scale

Gainsight experience

Award-winning product team

Learning program (Xcelerator)

CSM Leaders & team

Job summary

MoEngage Inc. is seeking a Customer Success Manager (Associate / Mid-Level) in Bengaluru to own the post-sales journey for top internet brands.

You will guide technical integrations, advise marketing and product leaders on CRM and mobile automation, and drive product adoption and account growth at scale. You will work with Gainsight and other SaaS tools, engaging with cross-functional teams to maximize customer value and retention.

Qualifications

• 1–3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Strong written and verbal communication skills.

Responsibilities

• Onboard customers with Integration support and drive adoption of the product.
• Be the point of contact for Accounts and be responsible for the growth of the customer.
• Build relationships with marketing and product team POCs of the customer.
• Provide relevant CRM and mobile marketing automation expertise to the Customers.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

Client management

Mobile ecosystem

CRM knowledge

Communication skills

Tools

Gainsight

Job description

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role
As a Customer Success Manager (Associate / Mid-Level) at MoEngage, you will act as a trusted advisor, strategic consultant, and product evangelist for some of the world's top internet companies. Positioned at the intersection of technology and business strategy, you will take full ownership of the post-sales customer journey. From guiding technical integrations to advising marketing and product leaders on CRM and mobile automation best practices, your mission is to drive product adoption and unlock continuous account growth. If you have a solid grasp of the mobile app ecosystem, a technical mindset, and deep user empathy, this role offers you the unique opportunity to work at massive scale, master industry-leading tools like Gainsight, and fast-track your career alongside world-class SaaS leaders.

Responsibilities

As a part of the Customer Success team at MoEngage, here are some things you can expect:

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with marketing and product team POCs of the customer
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth

Requirements

• 1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills Perks

Perks

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Work on an award-winning product, tech and scale
• We have you sorted with our coolest tech and software- Gainsight
• Our learning program - Xcelerator to power your learning goals
• CSM Leaders like nowhere else and the coolest team you can imagine

At MoEngage, we respect and value differences. We believe that when people from diversebackgrounds and perspectives collaborate, we create the most value – for our clients, ouremployees, and society. We embrace diversity and uphold a strong set of values. We are committedto inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. Westand firmly against all forms of discrimination and support equal rights and opportunities regardlessof gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring theirpassions, authentic selves, and talents to work, collaborating to drive progress and solve meaningfulchallenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really
smart and passionate people as we scale much more to build a world-class technology team