Senior Customer Success Manager

MoEngage; Gurugram District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

MoEngage is seeking a seasoned professional to bridge complex technology and business growth by guiding closed leads through technical integration and platform adoption. You will champion the MoEngage product suite, analyze customer data flows and APIs to consult enterprise clients on optimized app marketing solutions.

Ideal candidates bring a robust 5+ year background in SaaS Presales, Technical Account Management, or Support Engineering within the B2B mobile ecosystem.

Qualifications

• 5+ years of experience with clients or managed accounts in SaaS/B2B environments.
• Experience in presales, technical account management, or support engineering is preferred.
• Experience working with enterprise clients and guiding tech integrations.

Responsibilities

• Onboard closed leads with Integration support and drive adoption of MoEngage platform.
• Be the point of contact for Accounts and drive customer growth.
• Advise clients on the most effective use of the MoEngage Platform to achieve business goals.
• Champion the product and act as a technical evangelist for top internet companies.

Skills

SaaS Presales

Technical Account Mgmt

Account Management

Customer-facing

API knowledge

HTML knowledge

Job description

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

In this role, you will bridge the gap between complex technology and business growth by guiding closed leads through technical integration and platform adoption. You will champion the MoEngage product suite, analyzing customer data flows and APIs to consult enterprise clients on optimized app marketing solutions. Ideal candidates bring a robust 5+ year background in SaaS Presales, Technical Account Management, or Support Engineering within the B2B mobile ecosystem.

Key Responsibilities:

• Onboard closed leads with Integration support
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.

Requirements:

• 5+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is must.
• Ability to understand customer requirements and see how MoEngage can add value in various way.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills
• Working knowedge of data flows, APIs, HTML.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. West and firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to

non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team