Associate Customer Experience Manager - Udupi location

People, Jobs, and News; Wardha; On-site; INR 300,000 - 600,000; Full time

Job summary

People, Jobs, and News in Wardha, India seeks a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and seamless stakeholder coordination.

The role focuses on maintaining hygiene standards, tracking KPIs, and improving CSAT scores through prompt issue resolution and consistent service quality. Candidates should have a relevant bachelor’s degree and prior ops coordination experience.

Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field.
• Prior experience in operations coordination or similar role preferred.

Responsibilities

• Ensure 100% adherence to operational processes, SOPs, and hygiene standards.
• Track operational metrics and KPIs; identify gaps and drive timely corrective actions.
• Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality.
• Manage relationships with internal teams, clients, and vendors for seamless execution.
• Ensure hostel audit scores consistently exceed 90% through strong on-ground control.
• Support and execute initiatives to improve efficiency, engagement, and business outcomes.
• Drive participation in community initiatives to enhance campus experience.
• Maintain accurate data tracking and reporting to support decision-making.

Skills

operations

customer experience

csat

Education

Bachelor's degree in Business Administration, Operations, or related field

Job description

Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

• Operations & Compliance:
  • Ensure 100% adherence to operational processes, SOPs, and hygiene standards
• Performance Management:
  • Track operational metrics and KPIs; identify gaps and drive timely corrective actions
• Customer Experience:
  • Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
• Stakeholder Coordination:
  • Manage relationships with internal teams, clients, and vendors for seamless execution
• Audit Excellence:
  • Ensure hostel audit scores consistently exceed 90% through strong on-ground control
• Initiatives & Projects:
  • Support and execute initiatives to improve efficiency, engagement, and business outcomes
• Community Engagement:
  • Drive participation in community initiatives to enhance campus experience
• Data & Reporting:
  • Maintain accurate data tracking and reporting to support decision-making

Eligibility & Skills

• Bachelor’s degree in Business Administration, Operations, or related field
• Prior experience in operations coordination or similar role preferred

Skills: operations,customer experience,csat