Associate Customer Experience Manager

People, Jobs, and News; Pune District; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

People, Jobs, and News is seeking a detail-oriented Operations Coordinator to support campus operations, ensure process compliance, and coordinate with internal teams, clients, and vendors. The role focuses on adhering to SOPs, driving efficiency, and maintaining high service quality.

You will track KPIs, manage stakeholder relationships, and support audits and community initiatives while ensuring accurate data reporting for decision-making.

Formación

• Bachelor’s degree in Business Administration, Operations, or related field.
• Prior experience in operations coordination or similar role preferred.

Responsabilidades

• Ensure 100% adherence to operational processes, SOPs, and hygiene standards.
• Track operational metrics and KPIs; identify gaps and drive timely corrective actions.
• Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality.
• Manage relationships with internal teams, clients, and vendors for seamless execution.
• Ensure hostel audit scores consistently exceed 90% through strong on-ground control.
• Support and execute initiatives to improve efficiency, engagement, and business outcomes.
• Drive participation in community initiatives to enhance campus experience.
• Maintain accurate data tracking and reporting to support decision-making.

Conocimientos

Operations coordination

Customer experience

CSAT tracking

Educación

Bachelor's degree in Business Administration

Descripción del empleo

Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

• Operations & Compliance:
  • Ensure 100% adherence to operational processes, SOPs, and hygiene standards
• Performance Management:
  • Track operational metrics and KPIs; identify gaps and drive timely corrective actions
• Customer Experience:
  • Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
• Stakeholder Coordination:
  • Manage relationships with internal teams, clients, and vendors for seamless execution
• Audit Excellence:
  • Ensure hostel audit scores consistently exceed 90% through strong on-ground control
• Initiatives & Projects:
  • Support and execute initiatives to improve efficiency, engagement, and business outcomes
• Community Engagement:
  • Drive participation in community initiatives to enhance campus experience
• Data & Reporting:
  • Maintain accurate data tracking and reporting to support decision-making

Eligibility & Skills

• Bachelor’s degree in Business Administration, Operations, or related field
• Prior experience in operations coordination or similar role preferred

Skills: operations,customer experience,csat